Content Operations Manager

Role OVO-View

Team: Product 

Salary range: £70,000 to £80,000

Experience: Mid-Senior level

Working pattern: Full-Time

Reporting to: Melody Michaud – UX Operations Manager

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Structurer. Organiser. Guardian

Top 3 qualities for this role: Organisation. Strategic thinking. Technical-thinker

Where you’ll work:

At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.

All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity’s biggest challenges, the climate crisis. And we know it takes all of us to change the world. That’s why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

The UX team are the DNA that exists to connect our customers, business and brand. We play a pivotal role in helping and supporting our customers on our Zero Carbon journey by crafting experiences that power the movement today and lead the path to the future. 

This role in a nutshell:

We’re looking for a Content Operations Manager to oversee content management and production in our design team.

Your key outcomes will be:

• Collaborate with teams and our creative studio to help the production team produce clear, compelling content
• Define production workflows to make sure any content published is accurate, error-free and aligns with our regulatory guidelines
• Oversee migration to our new CMS (Contentful), making sure content is audited and structured to support our site redesign
• Work closely with design and development teams to ensure new components created in our CMS support our site redesign
• Work closely with our design systems team to incorporate style and tone guidance
• Define content models to support simpler page and component development for design teams
• Define the strategy for automation and AI tooling or software to assist some of our content process and production
• Analyse data to identify potential performance issues
• Support the production team with content creation and build

Systems: Netlify, Contentful, Google Suite (Docs, Sheets, Slides etc), Jira, Confluence, Miro and Figma

Who you are:

• You love the technical side of content creation and have phenomenal attention to detail
• You have a wealth of experience in different CMSs and understand the complexities of content management
• You’re highly organised and collaborative and continually look for ways to optimise workflows and process
• You have outstanding stakeholder management skills and you’re able to prioritise work optimally
• You’re a great communicator and influencer with a background in content creation

You’ll be a successful Content Operations Manager at OVO if you…

• Can bring structure and order to complex projects
• Love building cross-functional relationships

You won’t like this role if you…

• Would prefer to be doing full-time content creation (this will be part of the job, but not the bulk of it)

Let’s talk about what’s in it for you

We’ll pay you between £70,000 and £80,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.

Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays).

For your health

With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing

With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more

For your lifestyle

With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home 

Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers

For your commute

Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people – so when you join OVO, you can play a part – big or small – with any of the Networks. It’s up to you.

Oh, and one last thing…

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

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