Contract Specialist Procare in Pusignan, France

What we are looking for

Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

Strategic thinkers. People who enjoy analyzing data or trends for planning, forecasting, advising, budgeting, reporting, or sales opportunities.

Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.

We are hiring a Contract Specialist to join our high-performing & growing team.

This is a hybrid role with a mix of working on-site in Stryker Pusignan & working remotely,

Our ideal candidate will be fluent in French & English, have a great attention to detail, be highly organised and love working with diverse groups of people.

As ProCare Contract Specialist you are responsible for owning and driving in-country process for service contract renewals and warranty expirations, additional coverage, and generating contract revenue. You will own the functions of inbound lead generation, lead nurturing and revenue generation. As Senior Contract Specialist, you will work close with local Marketing and Sales leaders to build and create ROI’s (data and presentations), proposals, and strategies for presentation. You are responsible for increasing renewal and retention rates while growing year over year contract revenue.

What We Offer

We grow talent. At Stryker we offer great personal and internal career development for our employees, with the possibility to make both vertical and lateral position movement.

Team spirit & engagement. We create engaged and inclusive teams that encourage colleagues to share their diverse perspectives and opinions.

Permanent Contract. Indefinite employment contract agreement from the start.

Competitive salary. With us, you will receive a competitive salary package with Benefits included.

Bonus plan. We offer our employees an attractive Stryker internal bonus plan.

Recognition of your performance. At our company, outstanding individual and cross-functional team performance is rewarded. Ideas, projects, or other exceptional achievements can be submitted for various awards on a local and global level.

Promoting work-life balance through flexible working hours. We offer an appealing and flexible working hours model to accommodate individual life situations.

What You Will Do

• Indirectly influence a team of Sales Representatives to manage new contracts and renewals to drive Customer success, deliver quality service and ensure regulatory, compliance, and pricing expectations are met with all interactions within the contract creation process.

• Develop yearly business plans focusing on a winning renewal strategy, including off manufacturer warranty in local market working cohesively with Marketing, Sales, and Technical Service leaders.

• You will attend Customer meetings independently or jointly with sales, as needed, to provide expert understanding of products and services provided.

• Present price and terms of the contractual agreement to the Sales Representatives and Customers.

• You will work cohesively to educate Sales Representatives and team members on service contract pricing and strategies.

• Generate and communicate new leads to designated Sales Representatives for them to further investigate with the Customer.

• Develop and Manage Renewal Strategy, renew contracts prior to expiration date, and increase renewal rate as specified in business objectives.

• Develop and Manage New Build Warranty Expiration Strategy and initiate contracts prior to expiration of warranty.

• Track all leads and proposals in CRM or other tools to drive strategic execution and follow-up.

• You will manage corporate account service contracts with the Business Development team and be a point of contact for corporate procurement contacts. Prepare complex multi-site proposals.

• Oversee any vacant territories ensuring existing renewals are managed by the respective sales manager or directly with the Customer if required.

• Furthermore, you work in partnership with the Flex-Finance business manager on pricing for financed deals and manage revenue allocation process to ensure appropriate revenue recognition.

• Manage local ProCare marketing activities including, the introduction of new products, SLA’s, exhibitions, trade shows and other related meetings.

• You will work with sales to promote Stryker in-house repair capabilities and educate Sales Representatives and Customers on the benefits of Stryker Service versus third party options.

• Work with respective marketing and sales managers, ensuring service revenues are optimized in line with product obsolescence.

• Operational management of ProCare Contract systems performing system enhancements in conjunction with Stryker IT and the EU ProCare commercial analyst.

• You shall support ongoing data cleansing, ensuring opportunity for sales teams are accurate and assigned accordingly.

What You Need

• 3+ years of relevant experience required as Contract Specialist or other related areas to Account Management.

• Minimum of Bachelor’s degree.

• 2+ years’ experience in sales, tele-sales, Customer facing position preferred.

• Must have a superb Customer service ethic.

• Proven track record of process innovation and for driving through departmental improvements.

• Excellent analytical and project management skills.

• Excellent interpersonal skills and with demonstrable influencing skill.

• Demonstrate effective organizational skills.

• Fluent in French and English (oral and written)

• Experience with Microsoft Office, Oracle ERP, and SalesForce CRM preferred.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.