CRM Business Analyst

Job title:

CRM Business Analyst

Company:

WS Audiology

Job description

Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.We are seeking a highly motivated individual to support and train key users in the non-market segment, focusing on CRM Case Management. In this role, you’ll collaborate with multiple departments, document business processes, and manage change requests for Salesforce. You’ll also lead projects, working closely with product owners and contributing to continuous improvements in CRM, product management, and agile methodologies.What you will do

• Support and train and non-market key users (incl. preparation of training material)
• Establish a clear collaboration model with departments that are involved in the CRM Case Management process and handle day-to-day inquiries from them
• Document the relevant business processes and capture requests for change towards Salesforce
• Work on projects related to the area of “case-to-non-market” both as a business analyst and as a project manager, supporting the relevant product owner here is an important task in this position
• Contribute to improving CRM ways of working, product management, agile methodologies and ad hoc requests.

What you bring

• Bachelor’s degree in Business, IT, or other related field
• 3-5 years of experience in a market leading CRM system e.g. Salesforce
• Experience with CRM implementation/adoption across different functions in a complex international environment and tools linked to CRM
• Experience in training of teams in process area of case-to-global-functions
• ITIL, Agile or Salesforce Certifications such as Business Administrator, Business Analyst, Service Consultant are an added advantage
• Strong communication skills and capacity to engage in a multicultural environment with stakeholders from different levels.

Who we areAt WS Audiology, we provide innovative hearing aids and hearing health services.Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.Sounds wonderful? We can’t wait to hear from you.WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Expected salary

Location

Lynge, Hovedstaden

Job date

Sat, 25 Jan 2025 00:35:45 GMT

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