CRM Project Manager H/F

Job title:

CRM Project Manager H/F

Company:

Betclic

Job description

WE ARE BETCLICBetclic is an online gaming and tech company that stands out for its dynamism and ambition. Driven by the energy of a fast-growing, multicultural, and international team, it is a leader in sports betting across multiple countries. Every day, Betclic strives to provide its players with an optimal entertainment experience—safe, responsible, and supported by cutting-edge technology.With its headquarters in Bordeaux, Betclic has 1,300 employees spread across five countries (France, Malta, Poland, Portugal, and Ivory Coast), operating in a hypergrowth environment. Here, every day is a new challenge in a modern and dynamic setting.At Betclic, we strongly believe that innovation comes from diversity and inclusion, and that every talent has a place. We foster a caring and stimulating work environment where everyone can thrive and contribute fully to our collective success.Are you passionate about sports and tech? Do you want to take on challenges and shape the future of online gaming? Join the Betclic adventure!ENTER THE GAMEAs CRM Project Manager, you will lead strategic, cross-functional projects, ensuring alignment with business goals and objectives, with a focus on enhancing operational excellence and simplifying complex projects. This involves setting clear goals, coordinating resources, managing risks, engaging stakeholders, and maintaining high-quality standards while ensuring simplicity.To excel in this role, you will need to demonstrate an agile mindset, the ability to manage multiple priorities, and the flexibility to adapt in a fast-paced environment. You should have strong project management skills, a solid understanding of the data landscape, a passion for business metrics, and prior experience in CRM.YOUR ROLE WITHIN BETCLICIn this context, your missions are as follows:Project Management:

• Lead strategic CRM projects initiate and execute project while ensuring successful completion by defining project scope, goals, and deliverables.

• Coordinate and engage stakeholders across cross-functional teams (Product, Growth, Data) to ensure seamless collaboration, timely delivery, effective resource management, and plan adjustments as needed.

• Identify opportunities to enhance CRM functionality, processes, and user experience.

Communication:

• Foster open communication within the project team, ensuring all members remain informed, engaged and aligned with the project objectives and timelines.

• Provide concise progress reports to senior management and relevant stakeholders, highlighting milestones, risks, and any necessary adjustments.

• Convey complex ideas clearly, ensuring messages are easily understood and impactful, delivering information efficiently to drive faster decision-making and enhance collaboration.

Risk & Performance Management:

• Identify potential risks and issues, developing mitigation strategies to address challenges.

• Monitor project performance, track KPIs, and ensure CRM initiatives meet business needs and objectives.

• Continuously evaluate project outcomes, driving improvements and optimizations as needed.

Data Insights & Strategy

• Collaborate with the Data team to ensure accurate data collection, reporting, and visualization, aligning findings with project goals and KPIs.

• Translate data insights into actionable recommendations that inform decision-making and project strategies, driving CRM improvements.

WHO ARE WE LOOKING FOR?We’re looking for colleagues with a good sense of humor, respect, and kindness, a love for sport, a bit of zeal, and a real passion for their profession!This job is for you if:

• You have 5+ years CRM Experience in a Growth Business Environment.

• Project Management Skills: Experience leading and executing cross-functional projects from initiation to completion.

• Multi-tasking Ability: The capability to manage multiple priorities and ensure all projects stay on track and meet deadlines.

• Excellent Communication Skills: The ability to communicate clearly and concisely with cross-functional teams, stakeholders, and senior management.

• Stakeholder Engagement: Strong skills in coordinating and engaging stakeholders across multiple teams to ensure collaboration and successful project execution.

• Problem-Solving Skills: The aptitude to identify challenges and drive continuous improvements to optimize CRM functionality and processes.

• Agile Mindset: The ability to adapt quickly in a fast-paced, dynamic environment and pivot when necessary.

• Understanding of the Data Landscape: Solid knowledge of data collection, reporting, and visualization, and how to leverage data for CRM improvements.

• Risk Management Abilities: The capability to identify potential risks and develop strategies to mitigate them.

• Fluency in English and French

WHAT ARE THE RECRUITMENT STEPS?

• If your application is selected, Elodie will contact you within 2 weeks to conduct an HR prequalification interview (30 minutes).

• You will be asked to complete the AssessFirst Test, which evaluates your personality, motivations, and reasoning abilities.

• You will meet Anne-Tiphaine, Senior CRM Team Leader, your future manager

• You will be given a case study to work on to present to your future manager and Paul, Growth Director.

• You will meet with Salvatore, Senior CRM Ops Team Leader, Renaud the Head of CRM Product and Olivier, Senior Data Analyst Manager.

• Then, you will then have an interview with Paul, Growth Director.

• Finally, Elodie will conduct a final HR interview where you will also discuss the results of your AssessFirst Test.

To provide an ideal candidate experience, the Betclic recruitment process typically lasts 6 to 8 weeks .WHAT CAN YOU EXPECT?✅ 25 days of paid leave and 10 additional “RTT” daysTicket Restaurant® card credited with €11 per day (50% funded)100% health insurance coverage for you and your children50% reimbursement of public transport costs or an annual sustainable mobility bonus (€230 for commuting with eco-friendly transport)Hybrid work modeAccess to a vast training catalog, with the opportunity to upskill every yearUnique office space with a rooftop for sunny breaks overlooking the Cité du VinInternal events to liven up your daily routineOn-site sports classes and organized tournaments (Pilates, circuit training, boxing, yoga, futsal, padel, tennis…)Permanent contract (CDI) available ASAP in BordeauxBetclic Group – 117 Quai de Bacalan, 33300 Bordeaux

Expected salary

Location

France

Job date

Tue, 01 Apr 2025 22:30:28 GMT

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