Customer Assurance Analyst

Job title:

Customer Assurance Analyst

Company:

London Stock Exchange Group

Job description

The Customer Compliance Team is a function within the business with a global remit, whose primary purpose is to eliminate financial and third-party exposure both to LSEG Data and Analytics and our Clients by the correct licensing of services. The group works with local front line operations as well as product and proposition businesses across LSEGWhat will you be doing?Provide support to the Customer Assurance Managers as part of the compliance review process, assisting in all areas from planning to execution and closure. Additionally, handling compliance escalations as they arise and working with the necessary team to action and resolve them.

• Act as a global liaison for all audits and work with both internal and external stakeholders to ensure the administrative work required to plan and handle the audit is complete.
• Prepare internal management reporting and collecting information and metrics for Audit leads to provide updates in monthly business reviews.
• Responsible for all administration required to complete an external audit at a client including diary management, travel organisation, report preparation etc.
• Management of all audit opportunities in Salesforce and ensuring they feed into the team’s audit dashboard which all of sales and account management and the audit team use to track the revenue associated with each audit.
• Writing and preparing compliance escalations in the form of creating letters via a provided template to be sent to the clients and managing stakeholder expectations and communication post the event.

Scope and Impact:All clients within assigned region i.e. EMEA, Americas or Asia.Required Skills & Experience:Excellent verbal and written communication skillsAbility to collaborate across BoundariesAbility to prioritize and multi-task while handling many stakeholders with differing priorities.Interpersonal/Team Skills: Ability to work optimally in a team environment. Communicates appropriately and effectively with team members and contacts, in and outside the company.Educated to a Degree level but not essentialWORKSTYLE MODELWe know balance is the key, therefore we propose hybrid way of working. You are welcome to work from our brand-new office every day, but you have still an opportunity to stay at home if needed. In this position you can work 2 days a week from home.YOUR PACKAGE WHEN JOINING GDYNIA TEAM:

• Bonus: bonus plan assigned to every position
• Wellbeing: monthly wellness and work-from-home allowance, and employee assistance program
• Lunch card: meal allowance on personal lunch card provided monthly
• Healthcare: private medical care with Medicover, premium package fully covered by employer and life insurance with Generali
• Future: corporate pension plan supported by Fidelity International offering additional 5% of base salary to invest in selected funds, and LSEG Employee Share Purchase plan available
• Reward and Recognition: additional awards and vouchers available for extra achievements
• Referral: Bonus between 8,000 to 10,000 PLN for successful recommendation of a new colleague
• Development: E-learning platforms access with a range of training and certified courses
• LSEG Products: availability to access to real-time economic data through our flagship Workspace platform
• Diversity: Inclusive culture built by colleagues from over 40 countries representing various age, gender, race, and beliefs
• Charity: 2 additional days off for voluntary jobs
• Office: brand new, sustainable office with cafeteria and chillout space. Location 3T Office, Gdynia is less than 200m to PKM station and a walking distance to SKM station. Underground car park with 122 spaces for LSEG employees
• Activities: sport teams and social events to join e.g. weekly yoga classes in the office
• Company events: Annual Summer and Winter Parties for colleagues and Family Day for employees with partners and children

Proud to share LSEG in Poland is Great Place to Work certified (Feb ’24 – Feb ’25).Learn more about life and purpose of our company directly from the Gdynia colleagues’ video:LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Expected salary

Location

Gdynia, pomorskie

Job date

Tue, 01 Apr 2025 22:38:47 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesin.eu) you saw this job posting.