Customer Care Representative

Location:

Kerkrade – Nederland, Netherlands

Salary:

Competitive

Type:

Permanent

Main Industry:

Search Customer Service & Call Centre Jobs

Other Industries & Skills:

Information Technology

Advertiser:

Boston Scientific

Job ID:

131434953

Posted On:

20 December 2024

 

Diversity – Innovation – Caring – Global Collaboration – Winning Spirit – High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the role as Customer Care representative:

Reporting to the Customer Service Supervisor, the Customer Service Representative II will support our customers by managing their inquiries, orders, emails, and phone calls.

This role is crucial in delivering exceptional customer service for Bostone scientific products & services in line with our internal processes and standards

Your key responsibilities will include:

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-Handle incoming calls and provide professional, friendly support to clients.
-Respond promptly to customer inquiries, including order details, delivery status, and return requests.
-Manage and oversee the Esker platform and EDI portals
-Process specialized orders not handled by the standard order processing team.
-Support the central order processing team with any questions or issues.
-Resolve customer disputes efficiently and fairly.
-Contribute to ongoing improvements in customer service operations by following established procedures.
-Ensure a high level of customer satisfaction by delivering prompt, professional, and responsive support.
-Foster positive customer relationships by addressing concerns effectively
 

Who are looking for:

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-At least 3-5 years of experience in a similar customer service role, ideally within the med-Tech industry.
-Excellent verbal and written communication skills.
-Strong phone handling skills and a customer-focused approach.
-Proficient with SAP, Esker, Salesforce/Service Cloud, and general computer applications.
-Experience with e-commerce systems, preferably in the med Tech – Healthcare industry
-Comfortable communicating in English and French would be a plus
 

Additional Skills:

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-Strong commitment to customer service and client satisfaction.
-Excellent interpersonal and communication skills, especially over the phone.
-A team player who enjoys collaborating with others.
-Quick leaner and understand new procedures.
-Highly organized, reliable, and detail oriented.
-Adaptable and open to change, with a proactive mindset.
-Able to take initiative and solve problems effectively.
-Versatile and able to work independently on various tasks and tools.
 

What can we offer you:

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-Attractive salary and benefit package
-Hybrid working schedule form our European Distribution Center in Kerkrade
-Working within an international, proactive and innovative environment.
-Upskilling in a challenging but healthy competition atmosphere.
-Mentoring and a company investing in the professional and personal development of its people.
-Company with a purposeful mission.
-Starting with a defined term contract at least until end of 2025
 
 

Requisition ID: 597261

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you and look forward to connecting with you!

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