Customer Experience Expert

Job title:

Customer Experience Expert

Company:

Yettel

Job description

We are looking for you if you want to work at one of Hungary’s leading telecommunications companies to help our clients navigate the digital world. Take the first step, bring your inspiring ideas and join our supportive and creative team.Be curious and responsible, work passionately and be open to development. Let’s reach our goals together, because at Yettel you can inspire true change while being yourself. Who are we? More than 1,800 colleagues working at nearly 130 locations across the country forming one big team and enjoying an unlimited experience. We have a lime heart and Yettel enables us to make our dreams come true.Join Yettel Hungary as
Customer Experience Expert,be yourself and make a difference in the world.This is not an academic role, as you’ll work hand-in-hand with commercial, customer care, insight, legal, and tech teams to redesign journeys, remove friction, and ensure that customer needs aren’t just heard, but acted on. You’ll apply service design methodologies with flexibility, manage initiatives helping Yettel embed customer-centricity in everyday decision-making.You will have the following responsibilities:

• Map and analyze existing end-to-end customer journeys across digital, retail, care, and network touchpoints.
• Identify customer pain points and prioritize opportunities for meaningful improvement.
• Design customer-centric core journeys, supporting processes, and internal service experiences.
• Lead journey redesign projects from insight to implementation, turning strategy and CX best practices into action.
• Facilitate co-creation workshops across teams and functions.
• Collaborate with stakeholders from commercial, technology, legal, and operations to ensure alignment and successful delivery.
• Define and track journey-level KPIs, ensuring that improvements are measurable, owned, and governed.
• Translate insights into action: help embed customer feedback into operational and strategic decisions.
• Serve as a CX ambassador, building awareness and buy-in for service design approaches across the organization.
• Represent Yettel in local and regional CX workshops.
• Stay up to date on emerging CX trends and service design best practices.

You are the ideal candidate for our team if you have / are:

• 2-5 years of relevant experience in service design, journey design, or process improvement.
• a can-do attitude and thrive in complex, cross-functional environments.
• fluent in HCD, Double Diamond, and other service design methods, but ready to be flexible to fit the business context.
• communicate and facilitate with ease, in both Hungarian and English (fluency required).
• excellent in project coordination and ownership.
• the combination of empathy and business sense, understanding the customer, as well as how to get things done.
• collaborative, curious, and ready to roll up your sleeves.

As Customer Experience is a key strategic area at Yettel. The CX team sits in the Chief Strategy Officer’s organization with high visibility from the CEO. You’ll report to the Customer Experience Director, working closely with our Insight and CX teams, as well as stakeholders across the company.If You share our passion for customers and want to transform how people experience Telco, this is Your place. You’ll join a passionate, fast-moving team that’s shaping the future of one of Hungary’s leading digital service providers.Discover the opportunities offered by Yettel.#FlexibleWorking: On Tuesdays, Wednesdays and Thursdays we work in the nature-friendly and innovative Yettel House, and in the Garden office in the summer. On Mondays, if our projects or tasks require it, we have the opportunity to work in the Yettel House, but also from home, on Fridays we are all in home office.#Health: We provide our colleagues with collective life and health insurance, paternity leave, and free advice in the areas of lifestyle, psychology, law and finance. Our office gym and saunas also await our employees.#Technology: It is natural that you will receive a company smartphone with unlimited internet, and we even offer discounted rates for your family and friends.#Learning: Trainings, courses and an online platform are also available so that you never stop developing! Our goal is to support you throughout your personal and professional career, while you are constantly learning new things!#YettelHQ: Our headquarter at Törökbálint is one of the most modern office buildings in the country, with a panoramic terrace, an outdoor sports field and an alternative garden office.#YettelBus: You can also get to Törökbálint with Yettel’s buses, which are available to everyone. You don’t need to show any documents when boarding. These buses leave from several stations in the city: Népliget, Kelenföld, as well as Déli pályaudvar stations, and you can recognize them by the “Yettel bus – Yettel” sign on the front of the vehicles.Are you interested?Please submit your application and we’ll contact you soon. For more information about the application process please visit . Until then, please follow us for the best Yettel moments on and .

Expected salary

Location

Törökbálint, Pest

Job date

Sun, 01 Jun 2025 03:52:42 GMT

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