Customer Insight Analyst

Job title:

Customer Insight Analyst

Company:

Magenta Living

Job description

About The RoleWe are Magenta Living, and empowering people is our purpose.We work together by guiding, teaching, and cultivating knowledge and confidence to overcome challenge and seize opportunities. By uplifting each other, we extend this empowerment to our customers and communities, contributing to the well-being of the broader society we serve.Working with us means you can open doors to a world full of possibilities!At Magenta Living, we believe that behind every story is a customer whose voice matters. We’re on a mission to transform lives and communities through quality housing, and we need a sharp, curious, and passionate Customer Insight Analyst to help us do just that.If you’re driven by purpose, love diving into data, and want to make a real difference in people’s lives, this is your chance to shape the future of social housing—one insight at a time.The ideal candidate will be detail-oriented, with a passion for understanding customers and driving business success through insightful data analysis.If this sounds like you, apply today!Please download the full job description to read more about the role.About UsOur Purpose:Empowering people is our purpose. We work together by guiding, teaching, and mutual support, cultivating knowledge and confidence to overcome challenge and seize opportunities. By uplifting each other, we extend this empowerment to our customers and communities, contributing to the well-being of the broader society we serve.Our Vision:Opening doors to homes full of love, communities full of life, and a world full of possibilities is all about creating opportunities and eliminating barriers for everyone.Our Values: ‘Do the Right Thing’ is the thread that weaves our actions, decision-making, and connections. Making choices that align with our purpose, vision, and values, and ensuring everyone feels safe and supported.At Magenta Living, our mission is to provide customers with a home they’re proud of and create flourishing communities. We’re proud to say that it’s our dedicated people that make this happen. This is a very transformative and exciting time to join us as we embark on the Road to 2030!Who we are:We are innovatively forward thinking, with a customer focussed approach. This allows us to be one of the best in our industry, managing around 13,000 homes across our heartland Wirral and the North West.One of our key focuses is giving back to our customers and communities and as a Not-for-Profit organisation, social value is a significant part of who we are – everyone has their part to play at Magenta Living.You’re in great hands here at Magenta Living as we’ve achieved IIP Gold standard for ‘We Invest in People’ and ‘We Invest in Wellbeing’. Magenta Living are also proud of being awarded the Navajo Charter-mark for our work supporting the LGBTQ+ community and ISO45001 for our people health and safety practices.At Magenta Living we are proud to be an employer who provides equal opportunities. We encourage all applications regardless of age, different abilities, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.Our Culture:We’re proud of our empowering, fun and flexible culture and value every colleagues opinion.Our teams are the talented and motivated driving forces behind improving our customer, communities and colleague experiences, with opportunities for you to get involved with our dynamic colleague panels and social events.Each year we vote for our charity of the year from a fabulous list of local charities, all nominated by our colleagues. Hosting a range of fundraising events and activities throughout the year, and this year we’re proud to be raising money for the amazing .What we offer:
There are so many to pick from, but to just name a few…

• 26 days holiday (plus UK bank Holidays)
• Paid time off over Christmas Period
• Pension Scheme options with up to 18% employer contributions
• Flexible working
• Healthcare Cash Plan
• Well-being support and fun employee events
• Employee Recognition programme
• Talent Management Programmes and e-learning access to support development
• Free parking at either our head office or main depot
• Paid professional memberships
• Volunteering days
• Free on-site gym

Are you ready to take your career to the next level? At Magenta Living, we believe in empowering and developing our employees to reach their full potential. By signing up for our job alerts, you’ll be the first to know about exciting opportunities that align with your skills and aspirations. Please follow the below link to sign up:We believe that everyone should have access to the wide range of opportunities we offer. Our job alerts ensure you stay informed about roles at Magenta Living!

Expected salary

£35000 per year

Location

Wirral, Merseyside – Birkenhead, Merseyside

Job date

Wed, 21 May 2025 23:47:39 GMT

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