Customer Journey Expert (Payments, Banking) (QR9917)
Qualogy
–>Omschrijving:
Functie: Customer Journey Expert (Payments, Banking) (QR9917)
Start: 6-5-2024, 36 uur per week
Periode: 12 mnd+
Omgeving: AmsterdamOmschrijving:
For our client we are looking for a Customer Journey Expert (Payments, Banking)The department is looking for a Customer Journey Expert to strengthen the Payments Order Management capabilities in our client. The opportunity is linked to onboarding new volumes into PSS Global solutions and improving capabilities of services supported.
the clients is dedicated to develop and expand our client state of the art payments platforms and settlements services. PSS focusses on delivering payments and settlement services, meeting the expectations of our clients business lines and beyond, whilst ensuring the basics: safe, secure, compliant, and reliable. The PSS is an independent unit within our client CTO domain, reporting directly into our client Chief Technology Officer.Your role will be fully focused on OMaaP program, The CJE will be responsible for the order management functions when onboarding German business to the PSS target solutions and for defining the SEPA Direct Debit capability.The Team
You will join the Order Management team, composed by a dozen of CJEs, responsible for detailing requirements and ensuring end-to-end solutions, contribute to developing, integrating, maintaining and servicing order management capabilities.Responsibilities
The Customer Journey Expert (CJE) will focus on the Order Management specific functions in the payment value chain. (S)He has the responsibility to ensure the correct business and functional definition of requirements for the Service Consumers – with a global usage perspective – challenging the solutions and ensuring that the details are properly document to support refinements with the development teams involved.
The CJE is responsible for the non-IT part of the delivery, taking care of COPAFTJ and ensuring and documenting assessments and decision making around the product/service introduction.
The CJE serves multiple services (products).
How to succeed – We are looking for: A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and known for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment.You are a naturally collaborative person who listens and invests in others to achieve common goals.
A Master or Bachelor degree
3+ years of relevant experience
Experience with working in projects and/or programs is a must have
Experience with migration activities and managing stakeholders is a must have
Experience in banking and payments is a must have
A high level of organization is key, as well as eye for detail in capturing risk information and following up on actions
Structured person and excellent in administration and documenting complex risk related information
You are an energetic, pro-active thinker, motivating person who can work as part of a multidisciplinary team and who can also work independently, think and act out of the box and take accountability.
You are naturally a collaborative person who listens and invests in others to achieve common goals
You are excellent in capturing information, drive that forward and while doing so are resilient and focused
You love to challenge the status quo and are eager to propose solutions to problems
Fluent in English (verbally and written), Dutch is a real plus
Possess strong analytical skills and takes decisions based on data and facts
Able to simplify solutions and processes and tell the story clearly, structured and convincing
Strong social and communication skills; you are comfortable with collaboration and reaching out across Tribes and functional boarders and serve as liaison when needed.
You are creative and an out-of-the box thinker, proactive, who likes to work in a multidisciplinary team in an agile environment
Able to take it on and make it happen: realization skills and work under pressure if the situation requires it.Trefwoorden: Customer Journey Expert, paymentsOPDRACHTGEVER:bedrijfsnaam:contactpersoon:type:
ZZP, freelance, interim vacature
locatie:
Amsterdam
provincie:
Noord-Holland
uurtarief:
Marktconformstart project:
6-5-2024
referentie:
ITC-QR9917
duur opdracht:
12 maanden
uren per week:
36 uur
publicatiedatum:
02-05-2024 17:06:00
Amsterdam, Noord-Holland
Sat, 04 May 2024 01:16:14 GMT
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