Customer Journey Expert / Product Manager – Roles & Mandates
ING
Are you an experienced product manager with strong IT-delivery experience and solid eye for details?Customer Data is part of the Tribe Digital Business Banking domain at ING, providing the capabilities to retrieve, store and validate the data of retail and business customers. It’s a dynamic environment at the core of the bank’s operations as customer data is processed in a vast variety of processes such as: onboarding a new customer, changing an entity’s legal form and managing roles and mandates. In each of those instances it’s imperative to offer robust processes with a superior experience for our customers and colleagues.Do you have affinity with developing and optimizing products and processes? Does your curiosity spark towards the underlying IT-landscape? Do you have an entrepreneurial mindset who is able to take it on and make it happen independently? Then we are looking for you!Your taskWe are looking for a product manager who will drive the development of new functionalities for our business customers’ roles and mandates processes. These functionalities are essential enablers for various adjacent processes across the bank. The main challenges for the upcoming medium term are to move towards a new, standardized and efficient mandate management landscape with a specific focus on self-service. This will provide our customers and employees with easy-to-use journeys to add and change roles and mandates to ING’s administration. As product manager you collect and set the functional requirements for these features, design corresponding customer journeys and together with your team translate these into working software. In addition, you will further expand, improve and maintain these functionalities in order to sustain with new developments and demands from stakeholders.Your teamYour team resides within the Roles and Mandates value space; a group of four teams (squads) whom are responsible for a variety of retail and business customer-facing processes. The team consists of five Customer Journey Experts (product managers) and fifteen IT-engineers. For the coming years the focus of the value space is to move towards a scalable landscape with a focus on full stp self-service. This will contribute to the ambition to offer robust processes with a superior experience for our customers and colleagues.Tribe Digital Business Banking is digitizing processes for its retail and business customers with the aim to process data real-time and offer a superior experience. The Customer Data area focusses specifically on processes involving data such as names, business entities, addresses, roles and mandates. This department consists of about 25 agile teams and closely cooperates with other domains such as Daily Banking, Data Management and Know Your Customer. With our processes and services we reside at the core of the bank and are therefore key in providing the daily financial needs of our customers!How to succeedYou are a team player, have proficient problem-solving ability and can drive projects from concept to execution. As a customer journey expert / product manager you:
About youYou have:
What we offerWe want to make sure that it’s possible for you to strike the right balance between your career and your private life, and reward people with a generous benefits offer and employment conditions:
Convinced or questions?Does all the above sound like a match? Let’s get in touch by clicking ‘apply’ and submitting your CV and letter of motivation.Would you prefer more information first or an informal get-to-know? Please contact Durk Mous – Product Lead Roles and Mandates.
Leeuwarden, Friesland
Fri, 30 May 2025 01:51:51 GMT
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