Customer Operations Agent with German – hybrid mode in Łódź

Job title:

Customer Operations Agent with German – hybrid mode in Łódź

Company:

Job description

L.M. Group Poland is a recruitment agency that has been helping candidates find employment throughout the country that matches their qualifications and experience. We act quickly and effectively, adapting our services to market needs and the expectations of our clients. We believe that the key to success is understanding the needs of both employees and employers.
Our motto ‘It’s all about people’ means that we always put people first – both our clients and candidates. We make sure that every candidate receives constructive feedback and feels part of the process. We are here to help you find a job that meets your expectations.
For our client, a global high-tech company, we are looking to fill the position of:Customer Operations Agent with German – hybrid mode in ŁódźReference number: ARIA/03/2025Workplace: Piotrków TrybunalskiJob Description:Respond to incoming leads and reach out to potential clients via phone and emailIdentify key contacts and create interest in the company’s servicesSupport the creation of training materials and process documentationBuild strong, long-term relationships with clients to support retentionCommunicate effectively with both internal teams and external partners using email, phone, and CRM toolsCollaborate with other departments to ensure smooth workflowsRequirements:1-2 years of experience in a BPO environmentSolid understanding of supply chain managementExperience with Salesforce.com or similar CRM platforms (preferred)Fluent German (minimum C1) and good English (minimum B1)Bachelor’s degree in any fieldFamiliarity with ERP systems and proficiency in MS ExcelStrong time management skills with the ability to multitask and prioritizeComfortable handling a high volume of daily callsStrong written and verbal communication skills with internal stakeholdersAbility to work effectively in cross-functional teamsGood understanding of KPIs and SLAsOur client offers:Performance-based bonuses twice a yearEmployee referral program bonusesProfessional development opportunities through internal mobility and trainingAccess to e-learning platforms and training in domain, soft, and technical skillsDaily use of German languagePrivate medical care via Medicover (extendable to family)Multisport card reimbursement or MyBenefit platform pointsAttractive group insurance packageAccess to a well-being platform, including free psychological consultationsStable employment contract without a trial periodCompany-provided IT equipmentBonuses from the Employee Benefits FundFlexible working hoursParticipation in charity, wellness, and sports initiativesHybrid work model (2 office days/week in Łódź)

Expected salary

Location

Piotrków Trybunalski, łódzkie

Job date

Wed, 28 May 2025 06:01:46 GMT

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