Customer Relations Assistant

The job information is shown below. Please click on the links to see full details.

Accommodation Services provide a home to over 5600 students living within our portfolio and in nominated properties.  You will help deliver a high quality service within a customer-focused environment which operates 24/7/365.  

Our dedicated team provide support and signposting on a wide variety of emotional and practical issues, from issues living with others, behaviour management, homesickness, general wellbeing, engagement with meaningful social activity and connecting students to the services offered by the wider University. 

In everything we do, we are driven by a culture of continuous improvement, implementing enhancements to our service delivery to enable an exceptional staff and student experience.

You’ll join a team who provide administrative and clerical service with specific functions within residential lettings, including the allocation and operation of University managed Accommodation, giving advice on financial and contractual matters. 

Where is this role based?

This post is predominantly based at Frenchay, however you may need to travel to other campuses and nominated accommodation buildings as required.

The post is based at our lively Frenchay campus where we have excellent transport links ; we are within walking distance of two train stations , our bus terminus connects us to the local bus and metrobus network and we also have a range of cycling and changing facilities.

Why UWE Bristol?

We are one of the largest providers of Higher Education in the South West with 32,000 students, 250,000 alumni and 4,000 staff from across the globe. We are both globally connected and regionally embedded, with a strong network of employer and partner connections.

We have a lot to be proud of at UWE, our achievements  include scoring above sector average for student satisfaction, we are ranked 24th in The Guardian Best UK Universities 2023 and 39th in the latest Times Higher Education ‘Table of Tables ‘.

We are an ambitious and values led  university. We’re focused on solving future global challenges through outstanding learning, world-leading research and a culture of enterprise and we are looking for people who share our core values to help us achieve those aims. 

With inclusivity as a core value, UWE Bristol recognises the power of a truly diverse university community . We support and celebrate the diversity of our staff and students as a key driver for innovation and success, promoting pathways and achievements to inspire and generate confidence and ambition.

In addition to progressive pay rates, we offer a wide range of employee benefits including:

• a generous holiday allowance of 25 days per year
• up to 12.5 bank holiday/closure days per year
• career average pension schemes available for all staff groups
• access to employee assistance programme
• 1st month free to our Centre for Sport facilities for all new starters
• ongoing learning and development opportunities
• family friendly policies and wellbeing initiatives
• onsite nursery at our Frenchay Campus.
• option to participate in the cycle to work scheme
• access to a wide variety of in-house training courses and development programmes

Add your individuality to ours

Proud to be part of a vibrant, multicultural city that celebrates diversity, we’re always on the lookout for talented people from all backgrounds to join us. Our people are our strength, and diversity enhances our creativity and leads to better decision-making and problem-solving. Bring your talent and ambition to our growing staff community of over 4,000 individuals and find yourself in a stimulating and supportive environment where you’ll thrive. Add your individuality to ours to help set us apart.

We particularly encourage applications from Black, Asian, Multiple Heritage or Other Minority Ethnic candidates as we are currently under-represented in these areas within UWE Bristol however all appointments are made strictly on individual merit.

Further information

If you would like an informal discussion about this opportunity please contact Tracy Talboys on 0117 3286241 or email [email protected] .

We have two Customer Relations Assistant roles available:

• 1 permanent, part time role, working 22 hours per week (Weds/Thurs 08.30 – 16.30 and Fri 11.00 – 19.00)

• 1 full-time, fixed term role until 01 December 2023 or the earlier return of the substantive post holder, working 37 hours per week.

 You can specify your preferred role in your application. 

We are hoping to hold interviews on 13 April 2023. 

You’ll need to be available to work of standard office hours with a minimum of one evening during the week until 19:00.

Some weekend and evening work will be required during the main allocation period and student arrival times, including Clearing, Welcome Weekend and Marketing Events (Open Days and Applicant days).  Prior notice will be given.

As a Disability Confident employer, we welcome applications from those who identify as having a disability.

UWE Bristol is a campus-based University and it is important for our success and the delivery of an outstanding experience for our students that our campuses are dynamic and vibrant places to learn and spend time. This role is therefore campus based for all of your time.

The University’s normal practice is that new appointments will be made at the starting point of the grade.

We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route. As we are unable to sponsor anyone requiring a visa for this role candidates must therefore be able to provide their own right to work in the UK.

Should you be shortlisted you will be asked to provide your right to work documents at your interview. Please refer to the Home Office Right to Work Checklist which provides details of which documents are acceptable.

Please note that UWE does not cover any visa or health surcharge costs.