Customer Relations Manager
Vertiv
Job Description:.Summary:Our largest Hyperscale clients in the BENELUX region are Edgeconnex, Microsoft NTT, and Equinix. These clients have a number of UPS, DC and thermal systems under contract with Vertiv. The position requires you to support the management of these contracts. As the CRM Technician you will assist with the ownership of all aspects of service delivery, as defined by the Customer SLA and Contract documentation across the customer base. The delivery of service by sub contractor’s field resources will be your responsibility. You will encourage and promote Service excellence. This role is to drive first class customer service, provide enhanced productivity of scheduling, and to allow the Hyperscale CSM time to focus on developing these contracts and relationships.Duties & Responsibilities:Planning Responsibilities * Take full control of Preventative Maintenance planning for all contracts involving these Hyperscale Clients
Client Contracts
Service Delivery Assistance
Additional ResponsibilitiesForecasting (Monthly / Annual)QBR ReportsALCM ReportsInteractions:Hyperscale CSM, NTT, Edgeconnex, Microsoft, Equinix,DLR, Key Accounts Controller, BNL Service Ops Manager, Multiple Sub contract Service Providers, CRM Controllers. BNL Planning team. Local Technical managers.Knowledge, Skills and Abilities:
Breda, Noord-Brabant
Sat, 04 May 2024 03:24:29 GMT
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