Customer Relationship Manager with Spanish

Location:

Sibiu, Center, Romania

Salary:

Competitive

Type:

Permanent

Main Industry:

Search Management & Executive Jobs

Other Industries & Skills:

Information Technology

Advertiser:

Colt Technology Services

Job ID:

131704564

Posted On:

20 March 2025

Short Description

Function: Sales, Marketing and Customer Success

Reports to: Manager, Customer Relationship Management

Location: Sibiu, Romania

Set up: Hybrid

Why we need this role

As a Customer Relationship Manager you’ll be the linchpin connecting Colt’s business with its customers. Acting as a crucial support to the sales team, you’ll aid in identifying and closing opportunities. Post-sale, you’ll becomes the single point of contact for our DACH customers, overseeing their journey and ensuring a seamless experience. This role extends beyond transactional interactions, delving into the orchestration of Colt’s internal departments to guarantee a harmonious delivery of services throughout the customer lifecycle.

The successful CRM at Colt possesses strong communication skills, a knack for problem-solving, empathy, and organizational leadership. If you are ready to take the podium in the dynamic world of Customer Relationship Management, Colt offers a rewarding environment where you will contribute to positive customer experiences, foster business growth, and play a vital role in ensuring operational harmony within the organization. Join us in creating lasting connections and delivering excellence in customer relationships.

What you`ll do
-Welcoming new customers into Colt and helping them to understand how best to work with us.
-Doing what needs to be done to set up a new customer in our systems.
-Ensuring that all stakeholders (sales, customers and delivery teams) are working together and kept fully informed throughout the delivery process.
-Taking customer’s enquiries (for non-fault issues) and resolving these or passing on to back office resolver group – retaining ownership of resolution and communications with the customer throughout.
-Educating customers about our systems, tools and processes.
-Acting as a point of escalation and resolution if existing processes fail to deliver as they should.
-Managing some sales and contract renewals.
-Supporting the measurement of customer happiness and driving customer satisfaction upwards
-Supporting sales colleagues to prioritise and prospect for new customers.
-Supporting sales colleagues to create smart account and service development plans for existing customers.
-Coordination of pricing, quoting and ordering activities to make sure everything is done fast and right and that customers are kept up to date through the process.
-Creating “clean” orders that help customers get the exact service they need – for new orders and modifications to existing services.
Typical tasks and responsibilities will include:

• Welcoming new customers into Colt and educating customers about our systems, tools and processes, empowering them to engage digitally and self-serve though use of the Colt Portal

• Understanding customer requests and match to Colt’s product offering

• Supporting transactional sales activities, contract renewals and sales projects for dedicated accounts

• Coordinating pricing, quoting and ordering activities and collaborate with other internal teams to create and complete orders and CRM support in a timely and accurate manner and met customer service requirements

• Initiating and leading regularly in customer meetings, focused on customer management topics and proactively give escalation support

Skills

Escalation Procedures
Client Relationships
Product/Service Knowledge
Customer Focus
Customer Relationship Management
CRM Tools

Education

A bachelor’s or master’s degree in business management/marketing

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