Customer Service

Job title:

Customer Service

Company:

Straumann Group

Job description

ABOUT STRAUMANNStraumann® is synonymous with premium Swiss quality, precision and innovation that brings confidence to dentistry, backed by the world’s largest scientific network.As a global leader in implant dentistry, we offer cutting-edge innovations that are considered industry benchmarks and disruptive technological breakthroughs,backed by long-term scientific evidence. We push the boundaries to enable the next generation of dental care.Innovation, Quality and Customer Focus are our pillars. If you are looking for a leading company to grow professionally and face new challenges, we offer you the opportunity to be part of Straumann Group (Createch Medical). You will join a young, innovative and enthusiastic team that truly encourages diversity and a powerful “can-do” attitude.ABOUT THE JOBWe are looking for a Customer Care Specialist to be in the front line when it comes to communicating and connecting with our customers.Main Tasks

• Be responsible for the main telephone line and handle incoming calls or forward them to the corresponding department.
• Support and guide customers through all the steps: technical support for accessing and using our web-portal, guidance on software applications to ensure smooth user experience, optimal outcome and customer satisfaction.
• Informing customers about products/services.
• Handle customer feedback and complaints to provide the best solution.
• Collaborate with salesforce and across departments to ensure the best customer experience.

Candidate Profile

• Be able to handle a high volume of calls and email traffic both inbound and outbound using a Ticketing application.
• 2-3 years of experience providing customer service or support required. Dental background is preferred as well as knowledge of the 3Shape system.
• Tech-savvy with adequate computer skills including: Microsoft Office and CRM.
• Enthusiastic about providing excellent support & service, always customer focused.
• Solution oriented problem solver mentality with logical skills and technical affinity.
• Patient, motivational and organized with ability to prioritize and multi-task, strong time management skills.

Language skillsAs an international company, we have customers worldwide. Fluency in reading, speaking, and writing is required for the following languages: Spanish and English. Additional languages are a plus (Portuguese, French, German, Italian, …).

Expected salary

Location

Mendaro, Guipúzcoa

Job date

Fri, 07 Mar 2025 04:10:50 GMT

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