Job title:
Customer Service Administrator
Company:
Cpl Group
Job description
My client is looking to hire 2 customer service administrators for their offices in Dublin 24.Main Duties/Responsibilities:
- Accessories: Liaising with customers on after sale accessories for approximately 70% of all hearing aid sales via phone – advice/taking payments/posting and recording orders and payments into our POS system.
- Battery issue 6-month FOC (packing and issuing)
- Daily post (incoming and outgoing)
- Assist in process/renewal of Essential Care Plan via phone – taking payments/posting and recording orders and payments into our POS system.
- Responsible for speaker unit requisitions sent in by dispensers and clinics weekly and daily,
i.e. maintain clinic levels of stock – issuing for manufacturer warranty/HH warranty/chargeable repairs.
- Coupons – (daily count, scan, and post to marketing).
- Assist with loan aid issue to clinics – manage issue /receipt of loan aids and maintaining records on the system.
- Trade-In aids and Connect line Products: Receipt, filing, issuing, and retaining data for both.
- Participate in cross functional training as required and instructed from time to time.
- Carry out any other duties as instructed by the Customer Service Manager or other Officer as assigned by the Managing Director.
Work Experience and Skills Required:
- Strong Communication Skills both written and oral.
- Excellent Telephone Skills and Manner.
- Previous Customer Service Experience Essential.
- Previous experience of working in POS systems.
- Professional Standard of Computer Literacy particularly Microsoft Office Suite.
- Understand priorities with the ability to meet tight deadlines.
Personal Characteristics:
- Strong communication and interpersonal Skills
- A team-player with an ability to work on own initiative and under pressure.
- Passion for customer Service
- An excellent timekeeper who is reliable and punctual.
- Takes pride in their work and possesses excellent organisational skills and attention to detail.
- Good time management skills and efficient.
- A High level of Flexibility.
Expected salary
Location
Southside Dublin
Job date
Wed, 17 Apr 2024 07:05:31 GMT
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