Customer Service Advisor

Job title:

Customer Service Advisor

Company:

Talk Staff

Job description

We are currently looking to recruit a Technical Customer Service Advisor for our fast-growing manufacturing client based in Belper, who offer sustainability and opportunities to develop within the company.A high valued, forward-thinking company that are committed to creating a positive and rewarding career opportunity. The main purpose of the role is to provide technical support duties and be the first point of contact for responding to any breakdowns and emergency calls from engineers and end users.As part of Technical Customer Service Advisor role, you’ll require:

• Proven experience providing excellent customer service and administration, ideally within the manufacturing sector
• Have a good understanding of technical information and the ability to retain information
• Proven experience of being able to resolve issues
• Competent with the use of MS Office applications
• Hold excellent communication skills and strong attention to detail
• Have the ability to work under pressure whilst prioritising workloads

Within the role you’ll also be:

• Coordinating all incoming queries and service repairs
• Handling incoming calls and emails and liaising with customers in a timely and professional manner
• Understand the customer requirements and show a good technical aptitude combined with the ability to give advice by telephone
• Interpret and explain technical information and instructions.
• Handling of day-to-day administration duties for the service and management team
• Understand the customer requirements and show a good technical aptitude combined with the ability to give advice by telephone with clarity and diplomacy.

.Salary & Working Hours

• £27000 – £27500 plus bonus
• Monday to Friday working shifts between 8am and 6pm and Saturdays rota 9am – 12pm
• Fantastic benefits package including 25 days holidays plus bank holidays
• Amazing pension scheme
• Development opportunities
• Subsidised private healthcare

Expected salary

£27500 per year

Location

Belper, Derbyshire

Job date

Thu, 01 May 2025 22:52:22 GMT

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