Customer Service Advisor

Job title:

Customer Service Advisor

Company:

Hawk 3 Talent Solutions

Job description

Customer Service AdvisorLocation: Exeter, Devon – near Exeter AirportReporting to: Customer Service ManagerHours: Monday to Friday 08:30am – 17:00pmSalary: £25,000 per annumHawk 3 Talent Solutions, operating as an employment agency, are currently recruiting to join our clients Customer Service team in Exeter on a permanent basis.The role:Answering queries and questions in regard to orders and general enquiriesAccurately placing orders onto databaseIssuing customers with invoices and order acknowledgementsCalculate customer discounts and carriage costs in relation to ordersResolve any complaints professionally and accuratelyEnsure all customer records are updated and accurate within the CRM system and raising tickets when necessarySupport the field based Sales TeamAbout you:Excellent verbal and written communication skillsComputer literate with good knowledge of Microsoft OfficeExcellent time management skillsAbility to work well and as a larger teamAccurate eye for detailPrevious experience in dealing with customer over the telephone would be beneficialExperience working with CRM system would be beneficialBenefits:Electric vehicle lease and cycle to work schemesFlexi time policyEmployee assistance programGenerous staff discounts on their productsDiscounts for supermarkets, cinema tickets and gifts2 day a week working from home policy where possibleEnhanced holiday allowanceTo apply, please submit your CV via the Apply Now button or contact Shannon Bunch on shannon.bunch@hawk-3.com

Expected salary

£25000 per year

Location

Exeter

Job date

Sat, 02 Aug 2025 22:31:03 GMT

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