Customer Service Advisor
Breyer Group
About Breyer GroupBreyer is one of the leading property services providers in the South and South East, with over 60 years of experience within the public sector. Established in 1956 by Fred Breyer, the company remains a family-owned business and we pride ourselves on continuing to work with family values in place. Our specialist roofing, responsive repairs and refurbishment teams (also known as Roofing, Repair and Renew) deliver award-winning results through innovative, sustainable, socially-conscious and environmentally-sensitive solutions.The PostThe Customer Service Advisor’s main duties include dealing with residents, clients and sub contractors, working with the IT systems, managing operative’s diaries and general typing and administration. Exceeding customer expectations and problem solving to the point of resolution are key priorities for this post-holder to have.FlexibilityIn order to work effectively in a changing environment, flexibility is required from the post holder. This may be that other tasks are undertaken and/or location of base may change. These will be within the same level of responsibility and terms and conditions of employment.Main Responsibilities
. • Make outbound calls to update customers on progress and complete customer satisfaction surveys.
General Duties
. • To adhere to Breyer Group’s health and safety policy.
Other ResponsibilitiesOther responsibilities for this particular post include contributing to the successful delivery of the full range of functions of the Surveying team. These are to be carried out in the absence of and alongside members of the surveying team.Person SpecificationThe successful candidate should meet the following requirements:EssentialKnowledge & Skills
Personal Attributes & Skills
Desirable
London
Fri, 20 Dec 2024 01:55:12 GMT
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