Customer Service Advisor

Job title:

Customer Service Advisor

Company:

Morgan McKinley

Job description

Our client is recruiting for a Corporate Communications Customer Service Advisor to join their organisation based in Dublin City Centre. This role offers a hybrid working structure.The role of the Customer Service Advisor within the organisation isprimarily to respond to queries from passengers and the general public, via email or thewebsite webform, within established SLA’s, ensuring high quality and prompt responses.The role requires strong communication and strong written communication skills and thecandidate would ideally also have strong stakeholder management ability along withprevious experience in a similar role.Requirements : Manage incoming emails within SLA Build sustainable relationships through open and interactive communication Provide accurate and complete information to assist the general public and users of publictransport Take time to understand and learn where information lies and how to locate it or the personneeded for guidance Follow communication procedures, guidelines and policies Take the extra mile to engage customers Work efficiently and effectively with your team Work to support the wider team Create proactive solutions to help passengers and colleagues Work toward reaching goals of the team and departmentSkills: Proven customer support experience or experience in a similar role Track record of reaching targets Strong written communication skills Familiarity with CRM systems Ability to adapt/respond as required Excellent communication and presentation skills Ability to multi-task, prioritise, and manage time effectively Stakeholder managementMorgan McKinley is acting as an Employment Agency and references to pay rates are indicative.BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR WHICH TOGETHER WITH OUR GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

Expected salary

Location

Dublin

Job date

Sun, 22 Dec 2024 07:21:00 GMT

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