Customer Service Advisor with German

Job title:

Customer Service Advisor with German

Company:

Concentrix

Job description

Join Us – Brew Your Career at Concentrix!Coffee culture connects people around the world – it’s a moment to relax, a time for conversation, and… inspiration! What if your career in customer service could be like your morning cup of espresso – full of energy and satisfaction from helping others?At Concentrix, we believe that just like coffee blends flavors, we combine our passion for customer service with a desire for growth! If you love helping people, solving problems, and building relationships, join our team as a Customer Service Advisor!Customer Service Advisor with GermanKatowiceYour Daily Grind:

• Start every day with a delicious cup of coffee, and help our customers by answering queries through phone, chat, or web forms
• Each case is handled like a special coffee recipe – resolving warranty issues, coordinating repairs, and providing technical support.
• Your troubleshooting skills will be like the secret ingredient to a perfect cup, ensuring customer satisfaction with every interaction .
• From order handling to returns, you’ll make sure customers enjoy every part of their experience – just like savoring a great cup of coffee

What We Expect:

• Fluent German (C1/C2) and conversational English (B2) – just like coffee connects people around the world, your language skills will connect us with customers globally.
• Experience in customer service – a barista of customer support with knowledge of consumer products? Amazing!
• Comfortable working with multiple platforms and systems – like a barista equipped with the best coffee tools.
• Empathy – just like every sip of coffee sets the right mood, your approach to customers will be key in building strong relationships.

Nice to Have:

• Experience in a Contact Center, resolving complaints – like every customer deserves their perfect cup, every issue deserves the best solution!
• Interest in new technologies – if you brew coffee with AI, we’re on the same page!

What We Offer:

• Work at Global Office Park, in the heart of Katowice – who wouldn’t want to work in a city as energetic and inspiring as their morning cup of coffee?
• Benefits package: private medical care (LuxMed), MyBenefit, life insurance, language training – with good coffee at every step!
• An attractive referral bonus – because like coffee, the best moments are shared with great company!
• A relaxed, international team where every day feels like a cup of great coffee – full of positive energy!

Additional Perks:

• Sports, medical care, and training – everything you need to live life to the fullest, like a well-brewed cup of coffee!
• Video games – because your coffee break can also be a little fun!
• Fruit days, coffee, tea – because every day starts with your favorite cup!

Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.ObserwujWłącz job alert? Co oznacza „Aplikuj szybko”?„Aplikuj szybko” oznacza, że jednym kliknięciem zaaplikujesz na ogłoszenie. Pracodawca otrzyma CV użyte przez Ciebie przy wcześniejszym aplikowaniu lub ostatni dodany przez Ciebie plik w Moje CV. Aby skorzystać z funkcji “Aplikuj szybko” musisz być zalogowany. DrukujPoznajConcentrix60We power the world’s best brands today and into the future.Some call us a global technology and services company . But we’re so much more. Human-centered, tech-powered, intelligence-fueled. Every day, we help over 2,000 clients solve their toughest business challenges.We’re the game-changers who combine operational excellence and cutting-edge automation to power day-to-day operations of our clients. Acting as a seamless extension of their business, we deliver efficiency and effectiveness where it really counts.We’re the strategic thinkers who design fully integrated solutions for our clients, combining innovative thinking, data-driven insights, and sector expertise.ObserwujWłącz job alert? Co oznacza „Aplikuj szybko”?„Aplikuj szybko” oznacza, że jednym kliknięciem zaaplikujesz na ogłoszenie. Pracodawca otrzyma CV użyte przez Ciebie przy wcześniejszym aplikowaniu lub ostatni dodany przez Ciebie plik w Moje CV. Aby skorzystać z funkcji “Aplikuj szybko” musisz być zalogowany.

Expected salary

Location

Katowice, śląskie

Job date

Sat, 05 Apr 2025 07:41:34 GMT

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