Customer Service Business Analyst

Job title:

Customer Service Business Analyst

Company:

ZF

Job description

Req ID 75547 | Warsaw, Poland, ZF Automotive Systems Poland Sp. z o.o.Job DescriptionYour responsibilities as Customer Service Business Analyst:

• Conduct thorough analysis of customer service data, and customer insights to identify opportunities for Customer service optimization.
• Collaborate with stakeholders to define requirements and develop analytical models and tools to support Customer Service optimization initiatives.
• Provide analytical support for strategic decision-making processes, including where to invest in customer service and further how to optimize the support channel optimization.
• Develop and maintain performance metrics and dashboards to monitor the effectiveness of Customer service optimization initiatives. Create a global cost to serve visibility.
• Utilize advanced analytical techniques to extract insights from Customer service data, market trends, and customer behavior to inform decision-making processes.

Your profile:

• Master’s degree in Business Administration, Finance, Economics, or related field; advanced degree preferred.
• Proven experience in business analysis, data analytics, or related field, preferably within the automotive or aftermarket industry.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
• Excellent communication and presentation skills.
• Familiarity with business intelligence and data visualization tools (e.g., Tableau, Power BI).

We offer:

• Work in a dynamic and international environment; the ability to manage your career at ZF structures, the prospect of vertical or horizontal promotion in global functions
• Implementation package-full training and support from experienced managers and employees who will make sure that you feel comfortable while performing newly entrusted tasks
• Hybrid system work
• Possibility of participation in private medical care (including dental care) and life insurance
• Cafeteria system/Sport Card
• Very good working atmosphere; working in an international team, interesting projects, and tasks

Be part of our ZF team as Customer Service Business Analyst and apply now!ContactMiron PamułaWhat does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.Find out how we work at ZF:

Expected salary

Location

Warszawa, mazowieckie

Job date

Tue, 14 Jan 2025 23:42:13 GMT

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