Customer Service / Call Handler

Job title:

Customer Service / Call Handler

Company:

Dynamite Recruitment

Job description

Customer Service/Call HandlerLocation: Portsmouth – after probation you will have the opportunity to work 3 days from home and two days in the offices per weekHours of work: You will work 40 hours per week on a shift rota between 7.45AM and 8.45PM, Monday to SundaySalary:£24380 rising to £28800
*Plus, fantastic benefits which include the following

• An opportunity for a pay increased based solely on set goals and KPIs.
• Hybrid working- after probation has been completed
• Great training program
• Free car parking

Dynamite recruitment is proud to be working with a UK based service provider who are looking to recruit Customer Service Advisors/Call Handlers to join a specialist team.This is a really interesting team and role whereby no two calls or days will be the same and requires someone who has the ability to tackle various enquires in a challenging role at times.As a Call Handler/Customer Service Advisor your tasks will include the following:

• Assist a specialist team with managing client enquiries via email and on the telephone.
• looking after a porfolio of cases from start to finish
• Taking fill ownership of the clients needs from the initial call through to completion and anything in-between.
• Dealing with emergencies in “real time” , calming those who are panicked and managing expectations with empathy
• Prioritising workload in terms of deadlines and importance
• Liaising with third parties both internally and externally to manage expectations.
• To complete high volumes of highly important administration to support with each client need.
• To manage vulnerable , panicked and challenging people and , circumstances with professionalism
• To ensure that you meet with compliance.

The ideal Customer Service Executive/Call Handler will have/be

• Call handing, call centre, customer support experience previously.
• Will ideally have coordinated and supporting a customer from start to finish.
• Will have good communication skills and experience.
• Will have the ability to multitask when under pressure.
• Will be able to prioritise.
• Will have good administration skills and experience.
• Be fully competent in using Microsoft Office

To be considered please submit your CV asap.INDB

Expected salary

£24380 – 28800 per year

Location

Portsmouth

Job date

Sat, 30 Mar 2024 05:15:29 GMT

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