Customer Service Coordinator

Job title:

Customer Service Coordinator

Company:

Forrest Recruitment

Job description

Customer Service Coordinator Warrington up to £28,000Our client, who are a leading homebuilder in Warrington, who are committed to creating high-quality homes and delivering exceptional customer service. We are seeking a dedicated and proactive Customer Service Coordinator to join them. This is a fantastic opportunity for someone with a passion for customer care and a keen eye for detail to make a real difference within the homebuilding industry!Key Responsibilities:

• Serving as the main point of contact for customers, addressing their inquiries and ensuring a seamless experience throughout the building process.
• Coordinating and schedule aftercare services, ensuring that customers’ needs are met in a timely and efficient manner.
• Managing customer complaints and issues, working closely with various internal departments to resolve them promptly.
• Maintaining accurate records of customer interactions, service requests, and resolutions within the CRM system.
• Liaising with construction teams and subcontractors to ensure any necessary follow-up work is carried out to the highest standards.
• Providing support to the sales and site teams, ensuring smooth handover processes from sale to post-completion.
• Ensuring that all customer service activities are compliant with company policies, quality standards, and legal requirements.
• Contributing to improving processes and systems to enhance customer satisfaction

Skills required:

• Proven experience in a customer service or coordination role, preferably within construction or homebuilding.
• Strong communication and interpersonal skills, with the ability to build positive relationships with customers, contractors, and internal teams.
• A proactive, problem-solving attitude with attention to detail and a customer-focused approach.
• IT literate, with experience in using CRM systems or similar software.

For further information about this opportunity please call Abbie or Ellie at Forrest Recruitment for a confidential discussion – 01925 652323. Alternatively, please forward your CV for immediate consideration, I look forward to hearing from you.Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.Follow us on LinkedIn and Facebook for updates, recruitment information, new vacancies and more!

Expected salary

£28000 per year

Location

Warrington, Cheshire

Job date

Sun, 08 Dec 2024 02:59:52 GMT

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