Customer Service Coordinator

Job title:

Customer Service Coordinator

Company:

Stafforce

Job description

Customer Service CoordinatorSalary £37,100 per annumWelwyn Garden City, HertfordshireMonday to Friday 40 hours per week – Hybrid – 4 days in the office & 1 day from homePermanentOur prestigious Global manufacturing client based in Welwyn Garden City are looking to recruit a permanent Customer Service Coordinator.Customer Service Coordinator Role:This role specifically sits within the direct Customer Services team, who ensure all customer queries and orders are managed effectively, keeping the customer informed, delivering professional, friendly and efficient Customer Service in line with our clients ‘Customer Promise’.Customer Service Coordinator responsibilities:

• Order Processing – Processing high volumes of orders accurately with appropriate charges.
• Work with the customer to ensure orders are despatched on time and in full.
• Manage Customer expectations in a pro-active manner via telephone/email.
• Ensure customer queries/concerns/complaints are logged in the relevant databases.
• Raise POs on 3rd party suppliers as and when required ensuring the order is accurately processed to ensure despatch is on time and in full.
• Ensure correct procedures are followed when processing these transactions.
• Ensuring procedures are met and databases are maintained when carrying out your function to minimise risk of error and subsequent loss of revenue to the business.

Customer Service Coordinator requirements:

• Previous Customer Service experience essential.
• Order processing experience within a fast-paced customer service environment.
• Experience of SAP or an equivalent ERP system.
• Excellent attention to detail.
• In order to succeed in this role you should have a significant commitment to professional and personal. development from day one and be open to always striving to be the best.

Please apply in the first instance with a copy of your CV.R43About UsWe are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we’re happy to discuss flexible working options.We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates GroupFor more information on this vacancy please contact us on 07385660397.

Expected salary

£37100 per year

Location

Welwyn Garden City, Hertfordshire

Job date

Sat, 14 Dec 2024 03:11:50 GMT

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