Customer Service Expert (Inbound calls and Administration)

Job title:

Customer Service Expert (Inbound calls and Administration)

Company:

Aviva

Job description

Kick Start Your Customer Service Career with AvivaCustomer Service Expert (Inbound calls and Administration) – Starting salary between £23,900 – £25,700 (depending on hours, location, skills and experience)Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to £27,500.Location: this role is minimum 3 days per week in our Sheffield officeAllocated shift pattern between 08:00 – 17:30 Monday – FridayWe love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That’s why we’re here, and that’s why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you!A bit about the job:We want you to provide the very best service with performance measured in line with Aviva’s values; Care, Commitment, Community and Confidence. In other words, it’s the quality of the personalised service you provide that we’re interested in. There is a lot to learn but don’t worry, through great training and coaching you’ll be well prepared to support the needs of our customers and financial advisers.You will be part of our Platform Organisation, providing telephony, admin and digital support in an expanding area of Aviva. Our great team of customer experts provide support across our Pension, ISA and Investment portfolio products.But don’t worry about the product, it’s the care that you can bring to our customers that we are interested in the most!Our products are technical – there is a lot to learn but don’t worry, you’ll receive plenty of training and support to help our customers with their complex queries.Skills and experience we’re looking for:Ability to work at a fast pace and with high volumes whilst maintaining accuracy and attention to detailExcellent communication skills (both written and verbal) and relationship building with customers and colleaguesAbility to follow processes and procedures, to manage your own workload effectively and identify opportunities for improvementGood computer skills & working knowledge of Microsoft applications, particularly Excel and OneNote are essential for the roleExperience within a financial services environment (would be advantageous), ideally with a good understanding of our productsPlease note this job role is not sponsorable under theWhat you’ll get for this role:Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.Starting salary between £23,900 – £25,700 (depending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to £27,500Bonus opportunity – 6% of annual salary. Actual amount depends on your performance and Aviva’s.Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 daysMake your money go further – Up to 40% discount on Aviva products, and other retailer discountsUp to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn schemeBrilliantly supportive policies including parental and carer’s leaveFlexible benefits to suit you, including sustainability options such as cycle to workMake a difference, be part of our and use your 3 paid volunteering days to help othersWe take your wellbeing seriously with lots of support and toolsto learn more. Put a salary into this calculator to see what your total Aviva Reward could be.​Aviva is for everyone:We’re inclusive and – we want applications from people with diverse backgrounds and experiences.Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.To find out more about working at Aviva take a lookWe interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.We’d love it if you could submit your application online. If you require an alternative method of applying, please email

Expected salary

£23900 – 25700 per year

Location

Sheffield

Job date

Tue, 16 Apr 2024 23:04:15 GMT

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