Customer Service Export (6 months contract)

Job title:

Customer Service Export (6 months contract)

Company:

Donaldson

Job description

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities. ​We are hiring for a Customer Service Representative with fluent English to join our Export team. This position is temporary (6 months contract) and the office is located in Terrassa (Barcelona), offering 3 days of remote work per week.As an Export Customer Service, you will be focused on handling customers’ purchasing requests, developing strong relationships with our customers located in Middle East, and supporting the sales team for continuous market growth.To be successful in this position, candidates must be customer-oriented, efficient and multi-tasking individual with excellent communication skills.Key Responsibilities:
– To process, monitor and follow up customers’ purchasing orders
– To ensure effective service and administrative support for the assigned customers (B2B)
– To provide delivery commitment to customers and follow up on order activity to alert customer and sales team in case of discrepancies
– To receive and process customer inquiries on standard pricing, lead-time, products, availability, through an efficient, prompt and friendly communication with the aim of maintaining excellent customer relationships
– To establish key communication link between customer and internal departments (sales, logistics, finance, production) to keep all involved parties aware of customer activities.Education, Experience and Skills:
– Higher education with an administrative and/or commercial orientation
– Previous experience in administration/customer service/logistics with experience in Export preferably
– Working knowledge of MS Office packages. Knowledge of Oracle R12 is an asset
– Strong communication and administration skills, fast learner and a team player
– Flexibility, ability to multi-task, to manage time and to adopt to changes
– Understanding and following the company values and principles
– Pro-active attitude (initiative to contact customers), ability to take a decision when necessary
– Fluent English is a must. Arabic would be a plusJob offer:
– To be part of a multinational company and work with an international work environment
– Contract is temporary to cover a long-term leave (6 months)
– Flexible work schedule, from 7 – 9:30 to 16 – 18:30
– Attractive compensation package (including meal allowance & telework expenses)
– Presential onboarding process (1 month)
– Hybrid working model with 3 days per week of remote work per week
– Daily shuttle bus from Plaza España (BCN) to our office located in Terrassa#LI-GP1Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers. These scams have attempted to solicit money for job applications and/or collect confidential information, Donaldson will never solicit money during the application or recruiting process. Donaldson only accepts online applications through our website and any communication from a Donaldson recruiter would be sent using a donaldson.com email address. If you have any questions about the legitimacy of an employment opportunity, please reach out to to verify that the communication is from Donaldson.Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Expected salary

Location

Terrassa, Barcelona

Job date

Wed, 05 Mar 2025 06:02:43 GMT

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