Customer Service Officer

Job title:

Customer Service Officer

Company:

Robert Half

Job description

For one of its clients, Robert Half is looking for a Customer Service Officer (M/F/X) with excellent knowledge of Dutch and French for a permanent contract after interim period.Our client is a listed multinational company active in the mobility sector and located in the center of Brussels.Your responsibilities as a Customer Service Officer (M/F/X) include the following:

• handling customer inquiries and claims, averaging 15 telephone calls and 20 emails per day;
• managing contracts and files, including verification, data input, rebates, and agreements for additional services;
• executing marketing actions as determined by the Benelux Country Manager;
• processing orders for new customer cards and toll subscriptions;
• monitoring and maintaining an accurate customer portfolio;
• assisting and training customers in the effective use of the company’s platform;
• managing and responding to the general inbox in a timely and professional manner;
• providing sales support to sales representatives;
• preparing reports to meet business requirements;
• serving as a backup for colleagues, including customer service representatives and sales officers;
• providing administrative assistance to the Technical Manager;
• handling manual acceptance authorizations as needed;
• following up on and resolving instances of suspected fraud;
• resolving card and toll-related issues remotely.

To excel in the role of Customer Service Officer (M/F/X), candidates should meet the following requirements:

• you have a higher degree of education (minimum of a Bachelor’s level is required);
• you have an excellent knowledge of Dutch and French. English is a plus;
• you are detail-oriented and organized;
• you have a commercial feeling in helping customers;
• you work effectively as part of a team;
• you have a good sense of business and figures.

What our client offers for the position as Customer Service Officer (M/F/X):

• a permanent contract following an interim period;
• a 36 hours workweek;
• a salary based on petrochemical scales, in line with your experience, and fringe benefits (company restaurant, travel allowance according to CP, net cost for teleworking, etc.);
• a possibility to integrate a company with many career development possibilities;
• an opportunity to work from home up to 2 days per week after training;
• a pleasant working environment.

If you meet the qualifications and are interested in the Customer Service Officer (M/F/X) position, we encourage you to submit your application!Robert Half BV and Robert Half Project Sourcing BV process the data from applicants that is required to carry out the application process. You can find more information on data protection, in particular on your rights, at .

Expected salary

Location

Bruxelles

Job date

Thu, 13 Mar 2025 23:43:53 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesin.eu) you saw this job posting.