Customer Service Rep 2

Location:

(60-166) Poland

Salary:

Competitive

Type:

Permanent

Main Industry:

Search Customer Service & Call Centre Jobs

Advertiser:

W. R. Grace & Co.

Job ID:

131671951

Posted On:

11 March 2025

Job Description

Replacement for maternity leave (around 2 years)

We are looking for talented candidates who want to develop their skills and knowledge in Customer Service. We work in an international, multicultural environment, we support cooperation, diversity and development in every area. 

We work in a hybrid system (3/2 – 3 days in the office, 2 days remote). We focus on direct contact with people, team integration, exchange of experiences and learning together.

Responsibilities
-Complying with all internal and external safety regulations pertaining to environmental protection and occupational & traffic safety according to the GRACE EHS system and ensuring that the staff assigned receive up-to-date training
-To bring value to our customers and to Grace by producing and supplying a quality product and service in a timely and cost effective manner safely.
-To review and upgrade practices and processes in line with the Company’s continuous improvement programs or Best Practices
-Accept customer orders and perform timely and accurate order entry into SAP system following the actual processes, and checking if pricing and conditions are in line with existing contracts
-Responsible for the Customer Data in SAP as well as Pricing Data in SAP
-Act as liaison between Customer, Sales, Order Fulfillment and Production and various other company personnel.
-As directed by Sales, contact existing customers to pursue business opportunities by promoting product offerings and soliciting orders.
-Confirm oral and written quotations, reviewing all information and promoting a complete package of Grace Products.
-Distribution of updated product information & material safety data sheets on request
-Receiving and logging customer complaints/problems and taking ownership of the situation. Liaising as necessary to ensure that the customer receives an appropriate and timely response.
-Process credit/debit notes for bonus, claims, agents commission etc.
-Coordinate return of goods from customers or local warehouses
-Manage customer consignment stocks
-Compliance with all applicable Grace Policies and procedures (SOx, ISO & Safety)
-Ensure the credit limit and collection procedures are followed
-Participate in projects or special assignments as needed

Required Qualifications
-Customer service experience, preferably in a manufacturing environment
-Highly professional and service-orientated telephone manner with ability to liaise with customers and employees at all levels
-Team player
-Self-motivated
-Flexible

Preferred Qualifications
-Knowledge of SAP
-Fluent in English
-knowledge of additional language – nice to have

Benefits
-Annual bonus
-Remote work policy
-Premium Medical Insurance (for employee & family members)
-Life Insurance (for employee & family members)
-Reimbursement for glasses for computer work
-Sports Card (goFIT)
-Language Courses

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