Customer Service Representative | Customer Service Team | Italian

Job title:

Customer Service Representative | Customer Service Team | Italian

Company:

Job description

The organisationWe are the Mercedes-Benz Customer Assistance Centre (CAC) Maastricht. Years of experience and our strong focus on customer centricity has given us expertise to steer and develop global customer contact centres (CCC) around the world. We belong to the Mercedes-Benz Global Customer Service & Parts division and collaborate closely with other departments and divisions to create the best customer journey. With an international team of over 1000 colleagues, we work to create the ultimate customer experience not only for the drivers of our vehicles but also in support of the retail and logistics organizations. WE CARE for customers, they are part of our DNA.The functionOur CAC in Maastricht (The Netherlands) looks after our Mercedes-Benz customers and Mercedes-Benz authorised dealerships from both inside and outside of Europe. If a diverse and multi-lingual work environment suits you; look no further! Our passion is to drive customer service and quality to the next level because we know that happy customers make loyal customers. That’s why we’re seeking an Italian-language Customer Service Representative join our Customer Service (Italy) Team in Maastricht. Our office is located close to the beautiful Maas River and it is less than less than a 1.5km walk from Maastricht Train Station. The route is also well served by buses and cycle paths. Maastricht is a charming city in the south of the Netherlands – the very heart of Europe. It embodies elegance, class and culture as well as boasting a perfect destination for travelling to other areas of the continent. Due to its location, Maastricht is a melting-pot of different nationalities creating a vibrant, multi-lingual community in which it’s easy to feel at home.This Customer Service team in Maastricht serves all customers located in Italy and prospective customers by handling a variety of enquiries and complaints for the entire range of Mercedes-Benz cars. All enquiries and complaints are handled by telephone, post or e-mail. You will be responsible for after-sales service issues, technical and product topics and general company related inquiries.As an Italian-language Customer Service Representative you are the most important interface between the customer and the Mercedes-Benz organization. You ensure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.You aren’t expected to know everything when you get here. That’s why we start with three weeks of induction training for all new employees so that you can become a brand ambassador and an expert in our fleet of luxury vehicles and our way of working. All we ask in return is that you take the time to learn and develop your skills as best you can. After this three weeks of induction training, you will have a buddy in your team who will train you on the market specific procedures and the communication standards expected.RequirementsHere at the Mercedes-Benz CAC, in Maastricht, we are recruiting for an Italian-language Customer Service Representative with a passion for customer satisfaction. What do you bring?

• Work experience in call centre environment and/or customer service
• Professional written and spoken English. You will also be able to communicate with your teammates in English. All CAC training and business communication is carried out in English.
• Advanced negotiation skills
• Strong focus and understanding of customer satisfaction
• Knowledge of Italian geography
• Team player
• Open-minded to a diverse mix of cultures and nationalities
• Ability to prioritise, analyse, plan and coordinate on high volume
• Open to relocate to the area of Maastricht

We offerGet ready to join us as an Italian-language Customer Service Representative, within our international dream team! Here’s what’s in store for you at our Mercedes-Benz CAC in Maastricht:

• A gross monthly starting salary of €2693 for 40 hours of work per week
• An annual holiday allowance of 200 hours (based on full-time employment)
• An 8% holiday allowance (paid out annually each summer)
• An attractive relocation package which covers your travel and living expenses for your first six weeks (in accordance with Mercedes-Benz CAC relocation package regulations).
• A flexible hybrid working model (once you are fully trained up and competent)
• Personal performance-based incentives and an annual company performance-based bonus.
• Free, on-site parking.
• Travel to work expenses based on your personal situation and distance from the office (bike purchase/lease, public transport or mileage).
• A discounted collective health insurance policy.
• A non-contributory pension plan.
• A thriving social club, an on-site canteen and free on-site fitness classes.

The procedureIs this your dream job in the Mercedes-Benz CAC in Maastricht? We can’t wait to hear from you! Please click on the ‘apply now’ button and upload your CV. The next step will be an online assessment.For GDPR purposes, we cannot accept any applications via any other method. #BePartOfUs

Expected salary

€2693 per month

Location

Maastricht, Limburg

Job date

Fri, 06 Dec 2024 23:57:24 GMT

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