Customer Service Representative EMEA

Location:

Riga – Latvia

Salary:

Competitive

Type:

Permanent

Main Industry:

Search Manufacturing Jobs

Other Industries & Skills:

Customer Service & Call Centre

Advertiser:

Allnex

Job ID:

131890826

Posted On:

10 May 2025

Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex-t generations – and that’s exactly what you can do joining us!

Imagine how fast your smartphone would become scratched-up, ugly and unusable without a coating. Or an e-bike, the cabin of a train, a beautiful wooden floor, and countless other things in life.

Making objects and their surfaces more attractive and longer-lasting means making them more sustainable, and that’s a huge part of what working at allnex is about. No matter which role you step into, you’ll become part of a global team of passionate people who care deeply about the chemistry, quality, and global impact of coatings.

You’ll also join a highly multicultural and diverse team of more than 4,000 employees in four regions who – as part of one of the world’s leading coating resins companies – serve customers in over 100 countries across the globe.

Click here to learn more about how we can make an impact together!
For a sneak peek into life at allnex, don’t miss our Operator Movie!

Position overview

Are you interested in learning more about Customer Service in the world leading industrial coating resins company? We are looking for motivated and self-organized individual with “can do” attitude to join our team (start date – July 1st 2025). You will take care of customers and their orders, enquires and complaints, as well as you will pursue timely communication, shipment and documentation with our internal stakeholders.  

If you have a high focus on pro-active approach and you have a strong communication and problem-solving skills, then we are waiting for your application!

Responsibilities
-Take care of the customer’s portfolio and their orders and complaints consistently, proactively, and professionally to anticipate customer needs.
-Respond to customer inquiries and phone promptly.
-Coordinate shipment and documentation through effective collaboration  with Logistics, Planning, Sales, Finance teams, and others internal stakeholders.
-Perform order entry, follow-up in the ERP system (SPA), and resolve order and/or price-related issues when necessary.
-Be part of a friendly team, sharing common knowledge and experiences.

Required skills and experience
-Experience in a B2B or other customer service-facing role will be considered as advantage.
-Graduated or last year student able to work full time.
-Very good English language skills.
-Good knowledge of Microsoft Office.
-A logical mindset with high level of precision and responsibility.
-Experience with ERP systems will be considered as advantage.
-Good written and verbal communication skills.

We offer
-Monthly gross salary 1340 – 1675  EUR, depending on skills and experience.
-Partially working from home option.
-Transportation allowance.
-Health, accident and critical illness insurance.
-Annual bonus program and special recognition awards.
-Excellent working conditions in modern environment.
-An international exposure in a cross-cultural community.
-Training, great opportunities to grow and develop your career nationally and internationally.
-Company’s social events.
-Birthday holiday.
 

We are proud to offer an international working experience with a tight-knit network of employees, making it easy to connect and learn from people all across our different functions. On top of that we are a truly innovative company with a strong team spirit, openness to new ideas, and great opportunities to grow and develop your career. Please be informed that allnex conducts background checks as part of our hiring process.

Equal Employment Opportunity
allnex is proud to be an equal opportunity employer. We celebrate diversity and are committed to an environment where all colleagues contribute for the benefit of our employees, our products, and our communities.

Find out how you can make an impact!
Check out our careers page for available opportunities. We look forward to hearing from you.

allnex

 

To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesin.eu) you saw this job posting.