Customer Service Representative for MEA Export Countries

Location:

Riga – Latvia

Salary:

Competitive

Type:

Permanent

Main Industry:

Search Manufacturing Jobs

Other Industries & Skills:

Customer Service & Call Centre

Advertiser:

Allnex

Job ID:

132650606

Posted On:

23 January 2026

Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex-t generations – and that’s exactly what you can do joining us!

Imagine how fast your smartphone would become scratched-up, ugly and unusable without a coating. Or an e-bike, the cabin of a train, a beautiful wooden floor, and countless other things in life.

Making objects and their surfaces more attractive and longer-lasting means making them more sustainable, and that’s a huge part of what working at allnex is about. No matter which role you step into, you’ll become part of a global team of passionate people who care deeply about the chemistry, quality, and global impact of coatings.

You’ll also join a highly multicultural and diverse team of more than 4,000 employees in four regions who – as part of one of the world’s leading coating resins companies – serve customers in over 100 countries across the globe.

Click here to see why we are proud of what we do in allnex!
For a sneak peek into life at allnex site, don’t miss our manufacturing Operator Movie!

Position overview

Are you interested in Customer Service in the world leading industrial coating resins company? We are looking for motivated and self-organized individual with “can do” attitude to join our team. You will take care of customers and their orders, enquires and complaints, as well as you will pursue timely communication and documentation with our internal stakeholders.  
If you have a high focus on pro-active approach and you have a strong communication and problem-solving skills, then we are waiting for your application!

Responsibilities
-Manage the customer portfolio with a proactive and professional approach, ensuring timely handling of orders and resolution of complaints while anticipating customer needs.
-Respond promptly and effectively to customer inquiries and phone, delivering clear and accurate information.
-Coordinate order fulfilment through close collaboration with internal teams, including Logistics, Planning, Sales, and Finance, to ensure smooth operations.
– Perform accurate order entry and follow-up in the ERP system (SAP), addressing and resolving any order related changes and discrepancies as needed.
-Contribute to a positive team environment by sharing knowledge, best practices, and supporting colleagues to achieve common goals.

Required skills and experience
-Bachelor university degree in Economics, IT, business administration, logistics, business and other comparable fields.
-At least 1 year of experience in customer service, customer care, or a similar customer-facing role.
-Experience with export logistics documents would be an advantage.
-Good understanding of order management processes, order fulfillment, and
-the order-to-cash process (O2C).
-Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint) with working knowledge of SharePoint and Teams.
-Strong English language skills (written and spoken).

We offer
-Monthly gross salary 1320 – 1730 EUR, depending on skills and experience.
-Partially working from home option.
-Transportation allowance.
-Health, accident and critical illness insurance.
-Annual bonus program and special recognition awards.
-Excellent working conditions in modern environment.
-An international exposure in a cross-cultural community.
-Training, great opportunities to grow and develop your career nationally and internationally.
-Company’s social events.
-Birthday holiday.
 

We are proud to offer an international working experience with a tight-knit network of employees, making it easy to connect and learn from people all across our different functions. On top of that we are a truly innovative company with a strong team spirit, openness to new ideas, and great opportunities to grow and develop your career.

Equal Employment Opportunity
allnex is proud to be an equal opportunity employer. We celebrate diversity and are committed to an environment where all colleagues contribute for the benefit of our employees, our products, and our communities.

Find out how you can make an impact!
Check out our careers page for available opportunities. We look forward to hearing from you.

allnex

 

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