Customer Service Representative (Italian-speaking) – On-site NW02

Job title:

Customer Service Representative (Italian-speaking) – On-site NW02

Company:

Concentrix

Job description

Job Title: Customer Service Representative (Italian-speaking) – On-site NW02Job DescriptionExperience the power of a game-changing careerAre you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands – the ones you use every day – improve their businesses with technology and integrated solutions, in over 70 countries.If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.Career growth and personal developmentWe’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.What you will do in this roleAs a Customer Service Representative on our team, you will:– Take incoming customer contacts (via telephone, email, chat other automated alerts) and solve users’ demands
– Log call details onto call management systems and provide response and resolution within SLA
– Maintain service and product knowledge and expertise associated with applications specific to individual customers
– Escalate potential service issues initially with Mentor
– To follow all the processes and procedures of the project
– Ensure contractual SLA is maintainedYour qualificationsConcentrix is a great match if you:– Have a proficient or bilingual level of Italian, and advanced level of English. Spanish is a plus!
– Have good disposition to work in a customer service environment
– Have customer care skills – ability to listen to and understand the customers’ need
– Can take ownership of, and progress calls to resolution or to escalate call to resolutionIf you feel you don’t check every box, we encourage you to apply anyway. We’ll do our best to match you with the right job, whether it’s this or another role.What’s in it for youIn this role, we offer benefits that help you support your unique lifestyle:– Full-time 39 hours/week permanent contract: rotative between Monday – Friday between 09.00 to 20.00 and Saturday between 09:00 – 16:00
– Salary 19 000 euros gross/year + up to 2 000 euros gross/year in bonus
– Central location in Barcelona
– Bring-a-friend (referral) bonus opportunities
– Full paid training on the company and the project you’ll be working on
– Career development programs, specialized courses, and language classesExperience the best version of you!If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”Concentrix is an equal opportunity employerWe’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
R1574938Location: ESP Barcelona – C/ de la Selva de Mar, 129Language Requirements: English, Italian (Required), SpanishTime Type: Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the

Expected salary

Location

Barcelona

Job date

Fri, 24 Jan 2025 23:58:42 GMT

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