Customer Service Representative with High Level of English

Job title:

Customer Service Representative with High Level of English

Company:

CPM International

Job description

Our client is a leader in foot health, dedicated to empowering individuals to live life to the fullest through comfortable and confident movement. Through cutting-edge research, innovative development, and collaborative partnerships, they strive to unlock the full potential of human movement by prioritizing foot health and well-being.What’s your Mission?

• Customer Advocate: Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently.
• Product Expert: Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.
• Omnichannel Specialist: Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media.
• Problem Solver: Analyse customer issues, identify root causes, and proactively offer personalized solutions.
• Brand Ambassador: Authentically represent the brand and its values in every interaction, fostering positive customer relationships.

Requirements

• Excellent Communication: Fluent in English with exceptional grammar and spelling.

• Customer-Centric Approach: A genuine passion for delivering outstanding customer service, with the ability to handle sensitive calls with empathy and understanding.
• Strong Administrative & Analytical Skills: Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail.
• Proactive Problem-Solving: A professional and proactive approach to identifying and resolving customer issues effectively.

Benefits

• Start Date: October 2025
• Position: Customer Service Representative

• Hours: 39 hours/week

• Work Schedule: Monday to Sunday between 10 pm & 7 am.

• Salary: €18,095 gross per year

• Holidays: 24 calendar days

• Work Model: Hybrid or Work From Home

• Training: 1 week of training from Monday to Friday – 9:00 am to 6:00 pm

• Office Location: Barcelona (La Sagrera)

Additional Perks:

• Career Growth: Ongoing training and development.

• Well-being Support: Confidential counselling and resources.

• Perks & Discounts: Exclusive offers and rewards.

• Health Benefits: Discounted health insurance.

• Skill Development: LinkedIn learning and certifications.

• Referral Program: Bring a friend and get a referral bonus.

Expected salary

€18095 per year

Location

Barcelona

Job date

Sat, 17 May 2025 22:16:39 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesin.eu) you saw this job posting.