Customer Service Representative with High Level of French, English & Spanish

Job title:

Customer Service Representative with High Level of French, English & Spanish

Company:

CPM International

Job description

Who We AreCPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self.Our ClientAWWG: A Global Leader in FashionAWWG is a leading global fashion group, home to iconic brands like Pepe Jeans London, Hackett, and Façonnable.Pepe Jeans, renowned for its high-quality, stylish, and durable denim, has a rich heritage of innovation. Continuously adapting to evolving trends, Pepe Jeans designs clothing that resonates with the modern consumer.We are seeking exceptional individuals to join our team, embrace the unique spirit of our brands, and deliver an exceptional customer experience.What’s your Mission?

• Deliver exceptional eCommerce Customer Support: Provide outstanding support via phone, chat, and email.
• Foster positive customer relationships: Create positive and engaging interactions with customers.
• Provide expert guidance: Assist and guide customers with all necessary product and service information.
• Resolve customer issues effectively: Respond empathetically to customer needs and effectively handle complaints and objections.
• Build strong relationships: Cultivate and maintain positive relationships with customers, colleagues, and clients.
• Exceed performance expectations: Meet and exceed personal and team performance targets, adhering to quality and compliance standards.
• Deepen product knowledge: Gain a comprehensive understanding of client activity, campaigns, and product knowledge.
• Continuous professional development: Actively participate in training and briefing sessions to enhance expertise and knowledge of client and contact centre requirements.
• Ad Hoc Support: Provide assistance to the Bureau Campaign’s customer service team as needed.

RequirementsYour Experience, Our Future

• Fluency in French: Fluent in both spoken and written English/Spanish.
• Customer-centric focus: Service-oriented with a strong drive to achieve and exceed customer service targets.
• Professional demeanour: Calm and composed, able to handle challenging calls professionally.
• Growth mindset: Open to feedback and eager to continuously improve performance.
• Organized and efficient: Highly organized with the ability to prioritize workload effectively.
• Team player: A natural team player who thrives in a supportive and collaborative environment.
• Passion for customer excellence: Passionate about delivering and receiving exceptional customer service in every interaction.

BenefitsYour Benefits Package

• Start Date: ASAP
• Contract: Temporary (3-months with 1-month probation period)
• Position: Customer Service Representative
• Hours: 39 hours/week
• Work Schedule: Monday to Friday, from 9:00am to 6:00pm
• Salary: €18,600.00 gross per year
• Holidays: Paid Bank Holidays + 1 Extra Day in Lieu
• Work Model: Hybrid (6 days per month at the office)
• Training: 2 weeks of training based in the office, Monday to Friday from 9:00am to 6:00pm
• Office Location: Barcelona (La Sagrera)

Additional Perks:

• Career Growth: Ongoing training and development.
• Well-being Support: Confidential counselling and resources.
• Perks & Discounts: Exclusive offers and rewards.
• Health Benefits: Discounted health insurance.
• Skill Development: LinkedIn learning and certifications.
• Referral Program: Bring a friend and get a referral bonus.

Let’s chat about your future at CPM International!

Expected salary

€18600 per year

Location

Barcelona

Job date

Fri, 07 Feb 2025 23:13:29 GMT

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