Customer Service Resource Planner

MSC Industrial Supply

Location:
Wednesbury (WS10) – West Midlands, West Midlands, United Kingdom
Salary:
Competitive
Type:
Permanent
Main Industry:
Search Customer Service & Call Centre Jobs
Advertiser:
MSC Industrial Supply
Job ID:
130012809
Posted On: 
11 February 2024

When it comes to performance, skills and experience don’t tell the whole story. They only tell us what to do in known, predictable, and contextual situations. 

We look for attributes as they tell us how you behave in all situations, particularly unknown, challenging, or stressful ones when you can’t apply your learnt skills.

We have big ambitions and we need people who work here to have big ambitions too.

To achieve our growth plans we need talented and driven people who are curious and comfortable with uncertainty and step outside their comfort zone to learn and try new things.

If you’re the kind of person who rolls up your sleeves and gets stuck in, we want to hear from you!

Watch HERE
 to find out what it takes to be successful and
build a better career at MSC.

Requisition ID : 14783 

Employment Type :
 Part Time         

Job Category :
 Customer Care / Contact Centre                                             

Work Location :
  Wednesbury, UK 

Potential Work Location :
 United Kingdom : England : Wednesbury 

24hrs over 5 days Monday to Friday

Our customers are at the heart of everything we do and are the key to our growth as a business. In your role as a

Customer Solutions Project Coordinator

, you will play an integral part in organising and coordinating, activities, people, and work streams to fulfill customers’ solution demands and deliver against projects.  U
se your customer-centric mindset to
provide our customers with world-class, friendly, and professional service.
By doing this, you are directly contributing to building our brand, which is essential for our ongoing success. 

Are you looking to take your career to the next level?  When you join MSC we offer you more than just a job, we provide the opportunity to grow and develop helping you build your career. Great businesses need great people – that’s where you come in!   

What’s in it for me? 

• With MSC you’ll have the autonomy to shape your role and develop your career with us. We believe in continuous growth, which is why you will have constant access to coaching, mentoring and an environment where personal and professional development and success are celebrated. 

• Love discounts? You’ll love it even more with our discounts and rewards site, which covers all the most popular brands. Whether it’s a breakaway, cashback on essentials or shopping for a special occasion, we’ve got you covered.  

• On top of this, we give you 25 days of holiday entitlement + Bank Holidays. A company pension scheme matched up to 10% of your annual salary. Life insurance, which is 6x annual salary, plus, a discounted health cash plan and private medical insurance to support you with whatever life throws at you. 

What will I be doing?

Working closely with internal and external customers you will be responsible for

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-Managing the departments rota’s to ensuring we have resource and cover for new and existing service agreements
-Reacting to Emergency breakdowns by planning people resource effectively in order to fix our customers issues
-Work with suppliers to ensure invoices are paid and received on time  
-Collaborate with our Project leads and Implementation team to carry implementation of new, and existing solutions for our customers  
-Support the departments H&S agenda through governing risk assessments , arranging reviews to method statements and existing policies, governing the paperwork, and people in order to remain compliant
-Manage and coordinate training schedules and departmental skills matrix
-Centrally manage department documentation by maintaining version control, updates to policies and agreements
 

What do I need? 

W
e trust that our people will be able to teach you the role-specific skills, but for you to truly succeed at MSC you will embody our
values and
these significantly important attributes; ones that MSC believes embody talent within our business. 

  

Connections:

 Your interpersonal skills; how well you manage relationships, and how rewarding you are to deal with 

Thinking: 

The abilities you draw upon to solve problems, learn and be agile 

  

Creativity:

 How adept you are at creating solutions and working with change

  

Drive:

 Your level of ambition.  The pace, energy, and enthusiasm applied to activities 

Underpinned by our 5th Element, to be curious, selfless, and take ownership.

Ultimately, we identify talent in people who can demonstrate our values and the behaviours required to thrive in our business. So, if you can operate effectively in a team, demonstrate customer-centricity, and are eager to make a difference then we would love to hear from you – apply today!

Why MSC?

As one of the UK’s Best Companies (awarded 3 Star by Best Companies), we care about our associates.

The journey to the best version of you, starts with us. If you’re searching for an employer that will enable you to learn, grow and make a difference, you’ve found it.

You will feel a sense of purpose and belonging as we allow our people to have a voice and the opportunity to make a genuine impact

We have created a psychologically safe and inclusive environment where we treat our associates as adults and give them autonomy to make decisions, take risks and learn from mistakes.

You will be encouraged to challenge the norm, make decisions and take ownership to make changes, enabling you to significantly contribute towards our business success.

Our people-centric culture will encourage you to continuously develop, both professionally and personally.

From our culture to our forward-thinking leadership, you’ll soon realise that you have an incredible opportunity here to be your best self.

Whether your career path is vertical or squiggly we’d love to watch you grow and reach your full potential with us

Watch HERE
 
to find out what it’s like to work at MSC and join us as we continue to build team of people doing their best work

We won’t just give you a job, we’ll enable you to be yourself, discover opportunity, unlock your potential, and design your career.                                                                   

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To apply for this job please visit uk.tiptopjob.com.

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