Customer Service Specialist

Job title:

Company:

Henkel

Job description

What you´ll do

Together with the Centre of Excellence and the Shared Service Centre, orchestrate the management of customer orders, from entry to invoicing.
Manage the interaction and coordination of customer response with professionalism and proactivity.
Administering consignment stocks held by customers.
Liaise with the Centre of Excellence or Logistics Coordinator to organise express transport for urgent deliveries to customers, in compliance with internal validation rules.
Record customer complaints in SAP.
Providing back-up for team members in the event of absence and managing the department’s telephone hotline.

What makes you a good fit

With a 2/3-year degree in business, marketing, sales, supply chain or logistics, you have at least 2 years’ experience in B2B customer relations.
You have excellent expression and communication skills.
You are customer-focused and can react quickly to your customers’ problems.
You will be able to put forward suggestions for continuous improvement of the customer experience.
You organise yourself efficiently and manage priorities well.
You have good interpersonal skills and are known for your team spirit.
You have a perfect command of local language and a professional level of English. • You are familiar with SAP. Knowledge of Service Cloud is a plus.

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.