Customer Service Specialist

Job title:

Customer Service Specialist

Company:

Assa Abloy

Job description

ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services. We have operations in over 70 countries, with over 52,000 colleagues around the world.Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. And we have the fantastic opportunity available in the AMS (After Market Sale) department and for a Customer Service role, providing support with ‘spare parts’ and in our Hospitality business unit located in Cornellà de Llobregat, at our Global Solutions Headquarters in Spain.Part of Global Solutions, the position of Customer Service Specialist at ASSA ABLOY will play a key role in product and growth advice in the BackOffice department, providing the opportunity to manage all daily activities related to quotations, orders and material purchases.In your new role you will put your communication and problem-solving skills into action, contributing to customer satisfaction as well as business growth. This role will also offer you the amazing opportunity to networking and cross-department collaboration.Your Role in Keeping the Future in Safe Hands…As a Customer Service Specialist for the Global solutions division of ASSA ABLOY, you will have the opportunity to work within a friendly and diverse environment where you will be part of the After Market Sales (AMS) team in the Spanish Business Unit. You will also be part of a thriving cohesive international team.Reporting to the AMS Manager, in your new role, you will be responsible for the following:

• Update and maintain the product catalogue in the ERP.

• Advice our customers on our different products availability.

• Provide quotations to clients when needed.

• Manage order entries in a proactive manner.

• Regular control of existing stock.

• Analyse and update our product Database.

• Support your team and be a back – up for the Ecommerce department.

What we expect of you…The successful candidate must demonstrate that has the willingness, eagerness and determination to learn and develop in the BackOffice field. You will join an international company with many opportunities for growth both domestically and internationally.

• Clients are at the centre of our business; therefore you MUST have a customer centric mindset and can provide real examples.

• You are able to understand and empathise with customers based on their needs, and can support taking prompt and quick action for requests or troubleshooting.

• You can prove that you are proficient in English, both spoken and written skills. Any additional languages will be a bonus!

• Ideally, you can prove that you have 2 years of experience in customer service fields and in your previous role/s.

• Additionally, you have proven experience and knowledge of Dynamics AX and SAP software.

• You have a team working mindset and thrive to work as part of a diverse team.

• Proven work ethics towards your job are needed too.

• It is essential that you display a proactive attitude in your everyday work.

• You are a flexible person and can adapt to different situations.

• You can work under pressure while also maintaining a standard of your work.

• You can manage your time effectively, multitasking and being at the frontline of our demanding customers.

• You have a good level and knowledge in Excel, Word and Power Point.

• Ideally, you will be located in Cornellà de Llobregat (or in the vicinity).

What you can expect from us…

• Generous and competitive total rewards package.

• Comprehensive and career-development resources to expand your skills and maximise your potential.

• Supportive and accessible leadership team and a solid values platform that underpins who we are and how we operate.

ApplicationYou can submit your application by clicking ‘Apply Now’. We will not consider application received via e-mail or through other channels. We will review applications continuously, so please apply as soon as possible.About UsFeaturing four times in Forbes’ most innovative companies worldwide, we deliver innovative, safe, and convenient security solutions that provide real added value to our customers. As a group, our goal is to everyday help billions of people experience a more open world. We’re proud to boast leading positions across the majority of Europe, North and South America, Asia, and Oceania, offering products and services to our customers seeking solutions to their entrance and opening requirements, such as locks, doors and entrance automation.We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.Cornella de Llobregat, B, ES, 08940Customer Service & Contact Center OperationsNo Travel RequiredMid-senior level30-May-2025

Expected salary

Location

Cornellá de Llobregat, Barcelona

Job date

Wed, 19 Mar 2025 23:07:10 GMT

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