Customer Service Specialist

Job title:

Customer Service Specialist

Company:

EssilorLuxottica

Job description

If you’ve worn a pair of glasses, we’ve already met.We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network, and leading e-commerce platforms.Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.Your #FutureInSight with EssilorLuxotticaBeing one of us means you’re a unique part of our inclusive community.We are looking for ​a bright, energetic and customer-oriented Customer Service Specialist to join our dynamic Luxottica Budapest office. As a Customer Service Specialist, you will work closely with various departments to ensure smooth and efficient daily operations. Collaborating with our Sales team, you’ll play a key role in creating a positive experience for all our clients.Customer Service SpecialistResponsibilitiesProcessing orders correctly and on timeManagement of orders including order submission, modifcation, cancellationHandling of claims, returnsEntering orders into the system, issuing invoices, issuing approvalsReceiving various requests and providing information about products, receiving orders or complaintsCommunication with domestic customers via phone, emailWork in internal systems necessary for businessProcessing complaints – receiving complaints, processing complaints, issuing approvals, communication with the customer and production, processing complaints in the internal systemClosely cooperates with other departments of the companyCreates and analyses relevant reports based on superior requestPerforms other tasks upon request of the superiorRequirementsKnowledge of English languageComputer skills (MS Office); knowledge of SAP is an advantageDigital skillsSkills needed to provide services, motivation and active workGood stress managementTaking initiativesTeamworkDisciplined person with a flexible approach to workAbility to set priorities and good organization of workAn eye for detail and neatnessGood communication and presentation skillsHard-workingIndependence, time flexibilityWorking experience on the same or similar position (a preferable requirement)What’s in it for youIn EssilorLuxottica, you are not defined just by your job title. Each career adventure is unique, but have a glimpse of some of the benefits and perks you will enjoy by choosing us:Access to our cutting-edge learning platform, Leonardo, and personalized development programs to help you grow professionally and personally.Access special offers for employees on a vast range of eyewear, eye care products, and fashion apparel, so you can enjoy our world-class brands firsthand.Competitive salary and bonus scheme based on performanceFriendly working environmentCafeteria planRefreshment at workExpecting starting date is immediately or upon agreement.If you are interested, please apply by sending your resume together with a cover letter in English.Recruiting processOur recruitment process may vary. If you are selected, you will be contacted by our recruiters to guide you through the specific steps for your application.Our Diversity, Equity and Inclusion commitment​We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique

Expected salary

Location

Budapest

Job date

Sat, 26 Apr 2025 02:17:08 GMT

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