Customer Service Specialist

Location:

Gyor (H 9027) – Hungary

Salary:

Competitive

Type:

Permanent

Main Industry:

Search Sales Jobs

Advertiser:

Dana Incorporated

Job ID:

132502604

Posted On:

03 December 2025

Job Purpose
Job Description Content for Job Profiles is a work in progress. If you need content to finalize this requisition for posting, please send a message to # Duties and Responsibilities

Responsibilities:

-Execute day-to-day customer service-related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions core values.
-Leverage deep understanding of specific key account customers, processes, systems and act as an escalation point of contact for any verbal or written form of enquiries from external customers
-Interact with customers in a professional, friendly and efficient manner
-Provide customer service via the internet, phone and email to support activities including:
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-Account set-up, allocation and delivery issues
-Order processing and order fulfilment
-Sales order tracking
-Monitor supply outages and react accordingly for incoming and existing orders
-Support the management of complaint treatment
-Using SAP ERP system to maintain the Customers’ data
-Log, assign and track progress of queries and customer requests from receipt to completion ensuring data is accurately entered and maintained in all customer service and data collection systems.
-Build and maintain strong relationships with both the customer and internal business partners through the provision of timely, accurate and high-quality service
-Highlight process gaps and inefficiencies; proactively seek solutions to increase productivity and / or level of service provided
-Support Customer Service Manager on daily basis and participate in different projects where required
Requirements:

-Bachelor’s degree in business
-5+ year experience in a customer service role, dealing with Key Account Customers
-Advanced English knowledge (fluency in reading, writing and speaking)
-German, Italian or French language is an advantage
-Demonstrate a strong understanding of customers’ needs / behaviors
-Excellent interpersonal and communication skills and ability to build effective working relationships
-Strong time management and organization skills
-Powerful problem solving skills
-Experience in using SAP

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