Customer Service Support Officer

Location:

Brussels, Brussels, Belgium

Salary:

Negotiable

Type:

Contract

Start Date:

ASAP

Contract Period:

12 Months

Main Industry:

Search Customer Service & Call Centre Jobs

Other Industries & Skills:

Customer services

Advertiser:

NonStop Consulting

Job ID:

130363397

Posted On:

17 April 2024

Job Title: Support Officer – Business Transformation

Location: Zaventem, Belgium
Type: Temporary

Overview: Join our client, a global leader in physiology and intravascular imaging, at the forefront of innovation in image-guided therapies. They are seeking a dynamic Support Officer to play a crucial role during the Business Transformation. This role offers a unique blend of responsibilities, providing an exciting challenge for individuals who thrive in diverse environments.

Responsibilities:

* Communicate End-of-Service information to customers.
* Execute billing activities and corrections using ServiceMax and SAP.
* Support the Remote Service incident process.
* Act as a liaison between legacy and new process flows to ensure continuity of service delivery.

Opportunity: In this role, you will contribute to the essential mission of improving patient outcomes in cardiovascular health. You’ll have the chance to work on industry-leading solutions that assist clinicians in making critical decisions and delivering the right therapies in real-time during image-guided therapies.

Key Offerings:

* Flexible role with significant autonomy and impact.
* Hybrid work model with a minimum of 3 office days per week.
* Learning and growth opportunities within a global leader in Health Systems.
* Access to a high-energy environment and career benefits tailored to your needs.

Qualifications:

* Experienced candidate preferred, capable of managing diverse responsibilities.
* Strong decision-making skills, proactive attitude, and ability to work independently.
* Bachelor’s or Masters education preferred, but not mandatory.
* Proficiency in IT tools, particularly Salesforce, ServiceMax, SAP, and collaboration platforms.
* Fluent in English, additional languages a plus. (Dutch or French preferred)

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