Job title:
Customer Service Team Leader with German
Company:
LeasingTeam
Job description
Zakres obowiązków:
- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
- Communicate expectations to employees and provide timely updates
- Provide subject matter expertise in handling escalated customer calls as needed
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
- Stay current on internal work processes, policies and procedures. Attend required manager development training
Oczekiwania:
- Very good command of German (C1) and English (B2)
- Experience in team management
- Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
- Willingness to work a flexible schedule (up to 9/10 PM max)
- CV in english
Oferta:
- Possibility of hybrid work
- Stable full-time employment
- Competitive Pay: a competitive base salary plus a performance bonus
- Comprehensive Benefits: Private medical insurance, wellness programs, and more
- Opportunity for development in an international company
- Access to borad online courses
Expected salary
Location
Katowice, śląskie
Job date
Thu, 20 Feb 2025 01:53:40 GMT
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