Customer Services Advisor (Full Time)

Job title:

Customer Services Advisor (Full Time)

Company:

Tonbridge & Malling Borough Council

Job description

We currently have an exciting opportunity for a Customer Services Advisor to join our team based at Tonbridge Castle.Reporting to the Tonbridge Castle, Events & Customer Services Manager, you will undertake a customer facing role supporting our telephony service to residents providing excellent multi skilled customer service across all access channels as well as Tonbridge Tourist Information Centre, Castle Attraction and Conference Centre.Educated to GCSE grade C standard or above in maths and English (or equivalent), you will have previous experience of providing a customer focussed, front-line, public enquiry service. You will be proficient in the use of Microsoft Word and Excel, and demonstrate confident IT skills.There is a lot to learn, so you must be prepared to assimilate and retain a large amount of information quickly and demonstrate a “can-do” approach to your work. In return we will give you excellent ongoing training and support.This is a full time vacancy, and our offices are open seven days a week.Weekend and bank holiday rotation Approx 1 in 5Monday to Thursday 09:00 – 17:00 30min lunchFriday 09:00 – 16:30 30min lunchFor an informal discussion about this role, please contact Laura French on 01732 876271 (direct candidates only, strictly no agencies)Interviews to take place w/c 16th June 2025.How to applyPlease apply online. If this is not possible, please contact a member of the HR team by emailing personnel.services@tmbc.gov.uk

Expected salary

£25206 – 27948 per year

Location

Tonbridge, Kent

Job date

Fri, 23 May 2025 06:05:18 GMT

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