Customer Services Engineer

Job title:

Company:

Barco

Job description

Barco is looking for a new Customer Services Engineer in Spain. As a Customer Services Engineer, you’ll support our partners in deploying and servicing visualization systems in the Corporate and Control Room area and you will be key to ensure Barco remains a truly service- and client-oriented company.Key responsibilities

Provide technical remote and on-site support to Barco’s Corporate and Control Room Customers in Spain and abroad.
Repair and troubleshooting of Barco hard- and software.
Assist at sales demos in order to promote our Barco’s solutions.
Give product training to partners and end-users
Execute pro-active analysis visits, report and provide suggestions.
Collect insights and feedback on our products from customers and partners and feed them back to the product managers and R&D teams
Document actions and solutions in a timely fashion.
Follow training to update your technical, commercial and soft skills.
Build a relationship with the Customers and detect Service sales opportunities.

Requirements

3 years of experience in a technical customer (Service/Sales) environment in Visualization industry
Good knowledge of hardware, software and networking technologies.
Communicates fluently in English and Spanish.
Excellent communication skills, both verbally and in writing.
Is service- and client-oriented.
Experience with Barco’s products and Salesforce is a plus.

Our offer

A permanent contract
A competitive salary package
The opportunity to work for an international market leader where innovation really matters.
Internal training in our Barco University
A modern and state-of-the-art working environment