Customer Solution and Patient Journey Manager

Job title:

Customer Solution and Patient Journey Manager

Company:

House of Talents

Job description

IntroductionScience Talents is part of House of Talents, an international HR services group specialized in bottleneck professions. You will be working in a no-nonsense environment where team spirit, drive and learning moments are key.
We are very open and communicative go-getters who are keen on results and quality. To further strengthen our growth, we are constantly looking for new colleagues within Project Staffing.
Working as a consultant equals working with a fixed contract at Science Talents. You get the chance to work on different projects in your field of expertise and gain new experiences in life sciences, the chemical sector, and the food industry.
Work is important; however, we also attach great value to a healthy dose of fun@work! Triggered? Let’s meet!Job descriptionThe Customer Solution and Patient Journey Manager (CSM) is responsible for exploring, developing, implementing, and evaluating solutions that address customer needs. This role focuses on deeply understanding and mapping the patient journey, identifying pain points and opportunities, and collaborating with the brand’s cross-functional team to quantify, prioritize, and address these issues with effective projects and solutions.
Key Responsibilities:

• Project Management: Lead and manage projects from conception through implementation, ensuring timely delivery and alignment with business goals.
• Consultancy: Provide consultancy based on insights and market understanding to influence product strategy.
• Patient and Customer Journey Mapping: Map and analyze the patient and customer journey to identify pain points and opportunities for improvement.
• Stakeholder Collaboration: Collaborate with internal and external stakeholders to ensure solutions meet the needs of patients and customers.

Major Accountabilities:

• Drive the patient journey analysis process.
• Define, validate, and explore therapeutic area (TA)-specific customer solutions.
• Collaborate with internal and external stakeholders to support TA strategy, accelerate the patient journey, and implement solutions efficiently.
• Identify needs and pain points linked to the patient journey in key accounts.
• Coordinate and support the implementation of solutions addressing the needs of customers, patients, and healthcare systems (HCS).
• Engage in solutions and projects across the entire lifecycle of the brand.
• Accelerate time to treatment and ensure a better patient and customer experience for key priority brands and launches.
• Apply solution design development processes and agile methodology in project execution.
• Oversee the execution and budget of initiatives within scope.
• Build strong and effective customer relationships.
• Identify and leverage best practices from global, regional, and other country operations (CPOs), as well as from other industries, for effective adaptation.

ProfielRequirements:

• Minimum Bachelor’s degree.
• Strong pharmaceuticals experience.
• Experience in project management.
• Strong business acumen and entrepreneurial mindset with past commercial experience.
• Experience in managing senior stakeholders (physicians and key opinion leaders), budgets, risks, issues, and interdependencies.
• Previous experience in designing and analyzing patient and customer journeys.

Skills:

• Pioneering mindset with the ability to learn quickly, be proactive, and pilot solutions, contributing to the learning cycle by sharing knowledge internally.
• Strong analytical skills.
• Ability to empathize with patients and customers and understand their needs.
• Ability to work independently with cross-departmental teams.
• Strong problem-solving and decision-making skills.
• Action-oriented and resilient.

OfferFreelance or as consultant on our payroll!
Will you become one of us?

• Monthly gross salary between €3000 & €5000 depending on experience
• Net allowance with a maximum of €150
• Company car + fuel card
• Mobile phone subscription
• Group and hospitalisation insurance
• 12 days extra off due to a 40-hour working week + 20 legal holidays
• Meal vouchers + eco vouchers
• Training opportunities

Join a financially sound company and become part of a group of no fewer than 2,500 top colleagues! We cannot wait to meet you! Fill in the form below and maybe we will meet very soon! Apply here

Expected salary

€3000 – 5000 per month

Location

Bruxelles

Job date

Wed, 06 Aug 2025 07:10:52 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesin.eu) you saw this job posting.