Customer Success Manager

Job title:

Customer Success Manager

Company:

Worldline

Job description

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As the trusted advisor to our merchant portfolio, you’ll orchestrate seamless customer experiences throughout their journey with Worldline. Your mission will be to build strong relationships, ensure service excellence, and drive customer success through our industry-leading payment solutions. Working with a dynamic team of customer success professionals, you’ll have the opportunity to shape the future of digital payments while ensuring our merchants thrive in their respective markets.Day-to-Day Responsibilities​Key Responsibilities:

• Drive service excellence through SLA monitoring and fulfillment
• Manage and improve customer satisfaction through proactive engagement
• Lead incident management and escalation processes
• Coordinate with internal teams to ensure service quality

Customer Success:

• Act as primary point of contact for assigned portfolio
• Build and maintain strong customer relationships
• Monitor and report on customer satisfaction metrics (NPS/CSAT)
• Identify and implement service improvements

Operational Excellence:

• Ensure SLA compliance and reporting
• Manage escalations and resolution processes
• Drive continuous service improvement initiatives
• Coordinate cross-functional teams for optimal service delivery

Who Are We Looking ForWe look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• 1-3 years working experience in a similar role
• You are B2B client oriented and have a positive pro-active professional attitude.
• You’ve got substantial knowledge in the Payments/Fintech industry environment.
• Ability to communicate fluently in English & Italian, any other European language are a big plus.
• A strong communicator and team player with strong technical affinity and understanding.
• Salesforce experience is highly valuable.

Perks & BenefitsAt Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide. * Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.

• Work in an international environment with cutting edge technologies.
• Enjoy a wide range of benefits: medical insurance, pension found, tickets restaurant, company bonus, 50% of remote working.

Shape the evolution.We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.Learn more about life at Worldline atWe are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.Information at a GlanceRequest ID: 299864Posting Start Date: 5/13/25Job Area: Customer ServicesWork Site: HybridContract Type: PermanentBrand: WorldlineJob Location: Italy – Milan, Italy – Remote×Cookie SettingsWhen you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.Required CookiesThese cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.Show More DetailsRequired Cookies Provider Description Enabled
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Expected salary

Location

Milano

Job date

Wed, 14 May 2025 23:03:28 GMT

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