Customer Success Manager France (F/H/X)

Job title:

Customer Success Manager France (F/H/X)

Company:

Klaxoon

Job description

The opportunity💡The positionThe Customer Success team contributes to a unique experience for our customers. Based in Rennes, as part of a strong team, you will be the preferred contact for clients and will build a long-term relationship of trust with them.⭐ Your missions🚀 Account management

• To ensure the success of your client portfolio, validated by the account performance indicators
• Set up regular follow-up meetings with sponsors and principals
• Be co-responsible for the renewal of contracts within your portfolio

🚀 Customer support

• Develop a quality client relationship from onboarding to contract renewal
• Supporting your customers in the development of their day-to-day use, taking into account their context and challenges
• Leading the Klaxoon user community
• Coaching key users and sponsors
• Leading discovery sessions and providing occasional support for processing incoming requests to customer support

🚀 Building loyalty

• Develop a community of Klaxoon key users and champions on the portfolio accounts
• Identify and formalise replicable uses and success stories
• Implement effective action plans to develop revenue.
• Detect the needs and commercial opportunities of your customers, in conjunction with the sales team.

🎯 Your profileYou are a natural leader and are known for your desire to satisfy customers, your natural empathy, your proactivity and your boundless energy !You have more than 3 years experience in customer relations. Knowledge of key account management is a plus as well as knowledge of the SaaS world.Team spirit is essential for you and you have a strong interest in new forms of collaboration.You are fluent or bilingual in English, a second foreign language is a plus !‍🎁 What we offer

• an extra week’s paid holiday
• 6 days of RTT
• 2 days of home-office per week
• Additional days off depending on seniority
• 60% health insurance cover for you and your children
• A monthly Home-office allowance
• 75% reimbursement of public transport season tickets or access to the sustainable mobility package worth €200 per year

You are:Klaxoon SpiritThe Klaxoon spirit is shared by the interactive team and is based on 3 key concepts:

• Interactive Spirit: We take care to maintain this unique state of mind between passion, creativity and energy. We cultivate our differences, encourage dialogue and exchange, share our expertise and innovate every day.
• Interactive spaces: Klaxoon spaces have been designed to enable effective teamwork and provide an experience that reflects our product: simple, accessible, efficient, adaptable and inspiring.
• Interactive moments: We encourage exchange and interaction wherever you are and throughout the year through team rituals and collective workshops.

We are committed to equal employment opportunities, regardless of your gender, religion, age, sexual orientation, ethnicity, disability, place of origin or academic level.TeamCustomer ExperienceLocationKlaxoon Campus – RennesRennesRemote statusHybrid RemoteEmployment typeFull-time

Expected salary

Location

Rennes, Ille-et-Vilaine

Job date

Sun, 25 Feb 2024 06:46:33 GMT

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