Customer Support Engineer – Quantum instruments – F/M

Job title:

Customer Support Engineer – Quantum instruments – F/M

Company:

Exail

Job description

At the core of the company groups, team up with 30+ support engineers across the globe. Belong in a variety of technical backgrounds and expertise. Work side by side with our customers both on-site and remote to assist every step of an exail product integration and operation. This unique position ensures hands-on experience with the full range of exail products, including quantum systems and photonics…Proudly provide 24/7 support to our customer. Assist them to meet their day-to-day objectives. Contribute with prompt, accurate and reliable answers to their questions. Whether they need a simple advice or a further understanding of the technology, they can contact you! Based in our Gradignan office, at the heart of our Quantum Systems office, apply and become a Customer Support Engineer.Quantum Systems activity has developed a strong expertise with quantum sensors. Those revolutionary instruments, at the frontier of science and technology, are built up from optoelectronics subassemblies gathering full of features for very high-end performances. You will work within a division of around fifty people. This dynamic team brings together a broad range of competencies including optics, lasers, electronics, computing, system, instrumentation, mechanics, ultra-high vacuum and atomic physics.Products responsibilities:

• Absolute quantum gravimeters capable of measuring gravity with a relative accuracy of 10-9, dedicated to many geophysics applications including volcanology, geodesy, hydrology.
• Differential quantum gravimeters measuring gravity’s vertical gradient to 10-10 g/m.

Your duties and responsibilities:– Represent Exail to customers both internally and externally.– Remote support to customer:

• Follow-up and respond hot-line, hot-mail, and customer requests.
• Document, analyze, report, resolve and record customer claims on the database.

-On-site support to customer:

• Pre-survey, installation, commissioning, training, demo, technical assistance.
• In-situ maintenance & service operations.
• Prepare, execute, feedback, debrief, report, and follow up.
• Within global geographical zone.

– Internal support:

• Interact with all Exail teams to move forward your support cases.
• Assist sales team and project teams on pre-sale and after sales activities.
• Factory maintenance and follow up with customer.
• Link with expert teams for continuous knowledge and experience improvement

– Team work:

• Go through continuous internal as well as self-directed training on all related products.
• Own and continuously improve back-office support procedures and tools.
• Share and get knowledge, develop skills, with the team.

Your expertise:· Engineer or PhD on cold atoms or at least on quantum technologies/atomic science.· Relevant experience working with quantum sensors, scientific discipline.· Data analysis and processing, ideally using Python.· Service-oriented attitude and results-oriented culture to provide customer satisfaction.· Strong analytical and problem-solving skills. Resourceful.· Self-motivated, technically curious, ability to think and work independently.· Exceptional communication: verbal and written.· Multi-cultural awareness and experience.· Fluent English required.

Expected salary

Location

Gradignan, Gironde

Job date

Thu, 05 Jun 2025 22:40:02 GMT

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