Customer Support Engineer

Job title:

Customer Support Engineer

Company:

SD Worx

Job description

SD Worx is a leading European provider of Payroll & HR services, supporting companies of all sizes with solutions that transform Human Resources into a source of business value. With a strong presence in Ireland for over 28 years, we provide best-in-class payroll software and services, trusted by the Big 4 and major payroll processors. We pay 20% of corporate Ireland and serve global clients across industries. Our mission is to drive excellence through innovation, expertise, and a customer-first approach.Due to growth across our irish business, we are seeking a Customer Support Engineer to be based from our office in Bray, Ireland.What do we have to offer?

• Hybrid way of working with 1 day a week in the office in Bray
• 25 days holiday (with the ability to buy an additional 5 days holiday)
• Employer Pension (6% matched)
• Medical healthcare – employee or cash option
• Workation
• Learning opportunities: through an individual development plan and professional training
• Career growth: whether you want to become more of an expert in your field or you want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

About the role:

• Provide technical support on SD Worx suite of payroll/HR products via voice and email
• Ensure 100% customer satisfaction on calls and emails.
• Own the calls from start to completion – even when support from other colleagues is required
• Escalate questions and issues to Customer Services Manager as required.
• Carrying out in-depth offline investigations where necessary and feedback findings to the client
• Perform other duties as determined by Customer Service Manager.
• Developing and maintaining close working relationships and interaction with clients, providing them with a superior level of service at all times.

What do you have to offer?

• Ideally previous experience with Payroll/HR software solutions as the role is extremely payroll focused and complex
• 3rd level degree with Computing Discipline and continuing to be technical savvy and motivated in this area
• At least 2 years Customer Service experience required
• Ability to absorb and troubleshoot technical issues and communicate them to a non-technical audience
• Experience with Microsoft SQL server a distinct advantage
• Ability to work under time constraints with excellent attention to detail
• Ability to remain calm and collected in pressure situations to allow constructive guidance and also to communicate effectively with the customer.
• Excellent problem solving skills with a willingness to learn, explore new ideas and innovate.
• Excellent collaboration and communication/interpersonal skills.

Strong customer service ethics and sense of urgency.From many places, we work as one, moving from better to best together.SD Worx lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, and stage of life.

Expected salary

Location

Co Wicklow

Job date

Fri, 25 Apr 2025 04:39:25 GMT

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