Customer Support Intern

Job title:

Customer Support Intern

Company:

EF Education First

Job description

DescriptionPosition at EF Language AbroadCustomer Support Intern
📍 Location: Antwerp
🕒 Job Type: Internship – Temporary, Full-timeAbout UsAt EF, we believe in the power of education to connect people across languages and cultures. Since 1965, we have helped millions of students explore the world through language learning, cultural exchange, and academic programs. Our mission is simple: to open the world through education.About the RoleWe are looking for a Customer Service Intern to join our team and ensure students have a smooth, stress-free experience before and during their international programs. This role involves administrative coordination, customer service, and problem-solving to support students and families throughout their journey.If you are highly organized, thrive in a dynamic environment, and enjoy working with people from different backgrounds, this could be the perfect opportunity for you.Your Responsibilities

• Student & Parent Support – Assist students and parents with inquiries, ensuring a smooth and enjoyable experience.
• Booking & Travel Coordination – Follow up on student bookings, handle flight proposals, and request school transfers.
• Document Processing – Check and manage student documents (visa procedures, liability waivers, passports, etc.).
• Payments & Invoicing – Request, process, and follow up on outstanding payments.
• Case Management – Coordinate with EF schools worldwide to resolve student-related issues.
• Event Support – Attend events to promote EF, including fairs and high school visits.
• Administrative Tasks – Handle incoming calls, emails, and help manage the Help Desk.

Your Profile

• Fluent in English, all additional languages are a plus!
• Strong organizational and communication skills.
• Detail-oriented and able to manage multiple tasks at once.
• Proactive problem solver with a customer-first mindset.
• Experience in customer service, administration, education, or travel is a plus!

Why Join EF?

• A fun, international, and dynamic environment with a start-up vibe.
• Regular training sessions and opportunities for growth within the company.
• Team events, kick-offs, and holiday parties.

Interested?We’d love to hear from you! Apply today and take the first step in your international career with EF Education First, Language Abroad.About EF Education FirstAt EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs-focused on language, travel, cultural exchange, and academics-turn dreams into international opportunities.When you join EF, you join a multicultural and diverse community working across more than hundreds of schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about-we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer, and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, São Paulo, Tokyo, Zürich, and more. Learn more at .EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All positions are subject to a criminal background and and/or reference checks, as applicable.

Expected salary

Location

Anvers

Job date

Thu, 13 Feb 2025 23:26:32 GMT

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